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Parts Counter Sales

2 weeks ago

Red Deer, Canada Fleet Brake Parts and Service Ltd. Full time

**Fleet Brake Parts and Service** is one of North America’s fastest-growing and largest independent distributors and marketers of heavy-duty parts and services. We have 14 locations spread from British Columbia to the Atlantic and have a proven track record. Our organization is powered by effective leadership, progressive strategies, and industry-leading best practices. More importantly, Fleet Brake is driven by talented, customer-focused people who value strong work ethics, innovation, and quality.

Wages will be commensurate with qualifications and experience.
- **Fleet Brake offers**_;
Competitive wages

Excellent Benefit Package

Retirement Pension Plan

Personal Protective Equipment Reimbursement

In-house training from leading suppliers

Opportunity for growth

Safe work environment

Education Assistance Program
- **Key Responsibilities**:_
- Assist customers with heavy-duty parts questions and needs
- Provide excellent customer service to both shop and field technicians and assist at the counter with external parts.
- Clearly and effectively communicate product features, benefits, and warranty policy to customers
- Ensure all required paperwork is accurately completed including coding, costing, and pricing
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from an outside source and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Wrap or bag merchandise for customers and assist in loading to their vehicle
- Demonstrate a positive, helpful attitude and show professionalism in conduct and appearance at all times
- Makes sure all internal requests for parts are billed on the service repair order.
- Prepare invoice, receives payment from retail customers, or obtain credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Sets up orders for daily shipment, delivery, or pick-up.
- Solicits assigned accounts by phone.
- Help with shipping and receiving when required
- Help keep display areas clean and organized
- Be available at fiscal yearend to help with inventory
- Pick customer orders
- Be available to work a Saturday shift and be on-call after hours
- Adhere to Fleet Brake’s published policies and procedure
- Any other duties assigned by the supervisor not far outside my expertise and training.
- **Qualifications**:_
- High school diploma or the equivalent
- Ability to read and comprehend instructions and information
- Basic computer skills (Windows, Explorer, Outlook, knowledge of _Karmak_ is an asset)
- Knowledge and experience in Heavy Duty parts
- Knowledge of Heavy Duty cataloging and/or inventory management systems
- Exceptional customer service and communication skills (both written & verbal)
- Ability to learn in a fast-paced retail sales environment
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Profit sharing
- Store discount
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekend availability

Supplemental pay types:

- Bonus pay

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- Heavy Duty Parts Sales: 2 years (required)

Licence/Certification:

- Driver's License (preferred)

Work Location: In person