Junior Solutions Specialist

**Opportunity**

We’re looking for a results-oriented individual who wants to take their career in customer experience to the next level. We believe that enabling a customer for success doesn’t end at implementation. We understand that some customers require ongoing support to be fully enabled for long-term success, and that is where you come in

**About Method**

Method understands that businesses are unique and so it is our vision to create a small business platform that is easily personalized for each of our customers. Our flagship product is Method: CRM, a customer relationship management tool made specifically for small businesses who have outgrown their processes. Unlike other CRMs, the combination of Method’s deep QuickBooks sync and no-code customization engine enable businesses to achieve their optimal workflows.

You can learn more about Method and our team here

**The Role**

As a Junior Solutions Specialist, you will be part of a driven and supportive team that’s always striving to provide the highest level of customer service, while also utilizing Method’s platform to create customized solutions for our customer’s needs.
- Gather and document business requirements to better understand a customer’s business and scope of work.
- Translate business requirements into designs, data models and technical requirements.
- Scope, design, develop, test and refine customized Method: CRM solutions.
- Monitor and manage a project’s hour allocations, scope, and schedule to ensure they are delivered on-time and on-budget.
- Be a trusted advisor to the customer, understanding the customer’s end-to-end business processes and areas for future growth.
- Provide consistent feedback to the entire team on enhancements we can make to product development.

**What You Bring**
- Post-secondary education in the following areas preferred: Computer Science, Computer Engineering, Software Engineering or equivalent training/experience.
- Experience in CRM and SQL is preferred.
- Excellent organizational, presentation and communication skills with an engaging phone presence.
- Ability to meet tight deadlines.
- Must have a strong technical aptitude and ability to learn new software quickly.
- Strong problem solving and critical thinking skills. You must be passionate about your ability to always find solutions to customers’ needs.
- Must be self-motivated, goal drive and possess the ability to multitask and prioritize
- Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation.
- A team player with a positive attitude and a willingness to contribute to the overall team’s success in a fast paced environment.

**What We Offer**
- Fun team environment.
- Small company experience - working for a small company like Method gives you deep insight to the inner workings of how a software company operates, as you will be expected to become involved in many discussions: from new product features, to marketing campaigns, to operational policies and procedures It is the kind of experience you can only get from a small company.
- Training - You will receive initial and ongoing training on Method’s products, policies and procedures as well as a quarterly professional development budget.
- Flexible work from home/hybrid policy
- Great downtown location - Method is located right in the heart of Toronto’s young and vibrant ‘King West’ technology hub at the corner of Adelaide and Spadina Ave.
- Competitive salary plus potential bonuses
- Health care and dental plan.
- Company and team social events

**In your first 30 days, you will**:

- Onboard and acclimate with the Professional Services team
- Understand Method’s values and how our teams collaborate to drive results
- Learn and become an expert of our internal communication tools, norms, and practices
- Obtain your Quickbooks Online ProAdvisor Certification
- Complete Method’s Bootcamp
- Successfully complete a number of case studies on Method’s Platform

**In your first 60 days, you will**:

- Successfully complete all of the case studies on Method’s Platform
- Shadow other Methoder’s from the Professional Services team as they perform paid customizations
- Participate in mock calls with the team

**In your first 90 days, you will**:

- Lead calls with customers on customization and champion their needs to provide the ideal platform while another Methoder shadows
- Demonstrate strong communication skills when mapping an implementation schedule with the client
- Know when to triage and escalate client issues
- Participate in your first quarterly performance review

**In your first year, you will**:

- Demonstrate strong product and industry knowledge by helping create complex, customized solutions for clients
- Foster relationships with a dedicated set of customers
- Demonstrate excellent written and verbal communication skills with clients and colleagues
- Provide feedback to our development