Residential and Administrative Counsellor

We believe that a future without violence is possible, join the revolution
- **Starting rate of pay: $27.48 per hour**_
- Degree in Social Work or related field
- Registration as a member in good standing with the Ontario College of Social Workers and Social Services Workers is an asset
- A feminist perspective and knowledge of the political, social, medical, housing and legal issues affecting women and their children
- A commitment and passion for providing services to a diverse client base and marginalized populations
- Demonstrated communication and interpersonal skills
- Exceptional problem solving and conflict resolution skills
- Understanding of and commitment to working within a Trauma and Violence Informed Practice
- An understanding of and commitment to working within Harm Reduction and anti-oppressive practice
- A proven client-centered approach that addresses the holistic need of all through relational practice
- Knowledge of and commitment to working within an anti-oppressive and anti-racist framework
- Understanding of the diverse needs of the families we serve such as: mental health, substance use, sexual orientation and disability
- Knowledge of the effects of violence and abuse on women and children
- Cross cultural perspective and awareness; second language is an asset
- Strong computer skills in a Word, Excel
- Scheduling flexibility
- Current First Aid including CPR certification

**Position Responsibilities include but are not limited to**:

- Responsible for preliminary and ongoing assessment to identify client needs
- Providing safety planning for residents and those calling through the helpline.
- Facilitate supportive, non-judgemental counselling sessions, including using language interpreters for non-English speaking clients
- Offer crisis intervention, advocacy and assistance to residents in developing support plans that address safety and emotional needs, self-care, legal, financial, housing and other needs.
- Facilitation of groups for residents on a variety of topics related to their current needs
- Performing regular security checks and ensuring shelter maintenance is current and safe
- Provide appropriate referrals and information to residents
- Maintain a current awareness of issues facing the families we serve
- Participate in case planning meetings to facilitate communication and goals set by the residents
- Promote and maintain a relational and supportive association among clients, staff and volunteers
- Provide mentoring and feedback to students on placement
- Phones and doors utilizing a Trauma and Violence Informed Approach
- Administrative needs - e.g. photocopying and faxing
- Initial Intakes
- Ensure required and professional documentation is maintained within residents’ files and the database system
- Update resource filing cabinet and brochures
- Provide support to Residential Counsellor when required with walk-ins and helpline calls
- Attend shift changes and regular check in’s with shelter staff on shift
- Act as contact person/liaison for service providers
- Lead in posting community information (flyers, posters, events)
- Lead in posting staff information
- Provide caring, in the moment response to resident's requests at desk
- Conduct security checks
- Maintain “front files” current and delete files that are duplicates or outdated
- Keep paper copies of forms current and purge outdated forms
- Maintain or facilitate with nights a supply of intake packages/other forms, see what needs to be ordered or photocopied
- Periodically price check, order, and pick up of supplies for residential staff (e.g. key fobs)
- Maintain computerized schedule for staff at all sites
- Update the custodian regarding departures/intakes and rooms needing cleaning
- Process any mail that has come in for residents
- Maintain staff mail bins
- Exchange and empty courier bags, distributing contents
- Monitor and replace keys, contacting Security contractor when low
- Check fence alarm with maintenance staff once a month
- Conduct Fire alarm and intruder alarm testing (full drill and evacuation once/year)
- Take lead in team collaboration of in shelter staff scheduling for meal times, group facilitation
- Review/reconcile staff time sheets with schedule for Manager approval
- Take and distribute minutes for PC meeting
- Participation on internal and community committees
- Other duties as required or become available

Please forward your cover letter and resume.

As an intersectional agency Anova is committed to championing accessibility, diversity and equal opportunities. Be confident that our recruitment and hiring processes will be modified, if requested, provided the applicant has met Bona-Fide requirements for the open position. If contacted applicants must make any accommodation needs known in advance.

Pay: $27.48 per hour

**Benefits**:

- Casual dress
- Company events
- Employee assistance program
- On-site parking

Schedule:

- Day shift
- Evening shift
- Monday to Friday

Applic