Field Service Technician

4 days ago

Concord, Canada Stage Windows & Doors Full time

**About the Job**:
Grow with us as a **Field** **Service Technician** at Stage Windows & Doors

**Company Overview**:
Stage Windows & Doors is a manufacturer of custom products tailored to meet client needs. With a facility located in Vaughan, we offer a variety of options and features that are designed to make our windows and doors ideal for residential replacement and custom home markets. Our focus is on providing our customer's value through on-time delivery, quality, and superior service. We strive to build a work environment where safety, respect, commitment, success, and fun are driving principles.

**Position Summary**:
As a Service Technician, you will be the front-line solution to technical issues at client locations, addressing post-installation and warranty-related repair work. Reporting directly to the Service Manager, you’ll be part of a small team, where your commitment to quality and hands-on attitude will drive your success.

**Primary Responsibilities**:

- Respond to client locations to investigate assigned service tickets and complete re-measures of windows and doors.
- Provide excellent customer service; advise customers of issues and possible solutions while being courteous and kind.
- Complete service call reports, order necessary stock supplies.
- Perform window and door installations for smaller service jobs.
- Specify any additional equipment or materials needed on the re-measure form to complete the job.
- Collaborate with the Order Desk, Production, and Purchasing teams to address and resolve complex job-related questions or issues. Handle deliveries or pickups as required for job sites.

**Knowledge & Skill Requirements**:

- Minimum 2 years of experience in residential or commercial Window and/or Door installation, or.
- Minimum of 3 years experience with trim (casings) work and framing in construction renovation projects or a related field.
- Knowledge in adhering to all health & safety practices with a working knowledge of relevant Ministry of Labour requirements.
- Excellent Customer Service skills with strength in negotiation.
- Good professional English verbal and written communication skills.
- Strong organizational skills with excellent attention to detail.
- Ability to read/interpret drawings and architectural details.
- Demonstrated record of reliable attendance and punctuality.
- Ability to lift 50+ pounds.
- Possesses an Ontario G Class Driver License and excellent knowledge of the Central Ontario area. Must pass a criminal record, driver’s abstract, and reference background checks.

**What We’re Looking For**:

- Ready to hit the ground running in a field-based role, promptly resolving client issues.
- Reliable and motivated, with the ability to lead a team effectively.
- Proactive in identifying and implementing new initiatives to improve service delivery.
- Dedicated to improving efficiency and quality of service.
Committed to getting the job done right the first time, every time.

**Why Stage Windows & Doors?**
- 100% Employer-Paid Benefits upon successful completion of probation.
- Competitive Salary with opportunities for growth and career advancement.
- Dynamic Work Environment: Enjoy an engaging and supportive company culture where teamwork and safety are prioritized.
- Performance Recognition: We recognize and reward hard work, innovation, and commitment to excellence.

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