Store Supervisor

**WHO WE ARE**
The Canadian Forces Morale and Welfare Services (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services. We offer our employees the opportunity to work with a purpose every day in an inclusive, healthy, respectful and rewarding work environment.

CANEX operates 36 retail, convenience and grocery stores located on Bases, Wings and Units across Canada with two retail stores in Europe under the NATEX brand. CANEX provides mess kits and specialized tactical gear to support military members and ensures that families have access to consumer goods and services in the community they are posted.

**THE ROLE**

The Store Supervisor deals with customer concerns or complaints to ensure customer satisfaction and authorizes refunds, voids, and returns. You may also provide a variety of other retail services, including regular retail services, dry cleaning, lottery services, self-serve gas services, and postal services. You will operate Point of Sales systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare takeout food.

This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you.

**QUALIFICATIONS NEEDED** Education, Certifications and Licenses**

High school diploma

**Experience**

In cash handling

In budget administration

In training staff

In scheduling

In sales

In personnel administration

In visual merchandising

In inventory management

In food and beverage preparation

In food and beverage service

**Competencies, Skills and Abilities**

Client focus, organizational knowledge, communication, innovation, teamwork and leadership

**LANGUAGE REQUIREMENTS**
Bilingual an asset

Reading: Functional

Writing: Functional

Oral: Functional

**BENEFITS AVAILABLE** Health Benefits**: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

**Work Life Balance**: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

**Retirement Planning**: A Defined Benefit Pension Plan and Group Savings Plans.

**Learning and Development**: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

**Perks**: Discounts through CFAppreciation.

**OTHER INFORMATION**
Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

Expressmart CANEX Operational hours: Monday to Friday 6:30 am to 8:00 pm, Saturday and Sunday 9:00 am to 8:00 pm.

Full time unionized employees are required to work 32 to 40 hours per week.

**START DATE**
As soon as possible

**INCLUSION AND ACCOMMODATION**

Job Reference: CFMWS03761