Operations Management Trainee

5 days ago

London, Canada Ryder System Full time

**Job Description**:
**Summary**

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

**Essential Functions**
- Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

**Additional Responsibilities**
- Relocation within the business unit at the conclusion of the training program is required.
- Performs other duties as assigned.

**Skills and Abilities**
- Detail oriented with excellent follow-up practices, Required.
- Strong verbal and written communication skills, Required.
- Instills commitment to organizational goals, Required.
- Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
- Flexibility to operate and self-driven to excel in a fast-paced environment, Required.
- Strong mechanical skills, Required.
- Effective interpersonal skills Excellent influencing skills, Required.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)., Required.
- Ability to work independently and as a member of a team, Required.

**Qualifications**
- Bachelor's Degree, Required.
- 1 year or more in customer service with issues resolution experience, Preferred.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
- Basic understanding of Business Finance, controls and metrics Beginner, Required.

**Job Category**: Operations and Support

**Compensation Information**:
**Pay Type**:
Salaried

Minimum Pay Range:
Maximum Pay Range:
Ryder is an Equal Opportunity Employer:
Security Notice for Applicants:
Current Employees:
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