Resort Manager

1 week ago


Grand Valley, Canada Roots RV Resorts Full time

**Job Summary**

**Duties**
- Oversee daily operations of the resort.
- Lead and supervise seasonal staff, fostering a positive work environment and encouraging professional development.
- Manage guest services to ensure an exceptional experience for all visitors.
- Handle budgeting and financial planning to optimize resources and maximize profitability.
- Implement and maintain high standards of customer service across all areas of the resort.
- Address guest inquiries and concerns promptly with effective phone etiquette and problem-solving skills.
- Working with management of our water system, septic system and overall operations management.
- Maintaining the property grounds year-round.
- Collaborating with our marketing and sales team to promote the resort and attract new guests.
- Ensure compliance with health and safety regulations to provide a safe environment for guests and employees.

**Experience**
- Proven experience in a managerial role within the hospitality industry is essential.
- Strong leadership skills and excellent customer service skills with a focus on enhancing guest satisfaction.
- Multilingual or bilingual abilities is not required, but sought after.
- Familiarity with human resources practices related to hiring, training, and employee relations is advantageous.
- Experience with water systems and septic systems is preferred.
- Experience in guest services or related fields is preferred.

Join our team as we strive to create unforgettable experiences for our guests while maintaining an exceptional working environment for our staff.

Pay: $40,000.00-$45,000.00 per year

Schedule:

- Monday to Friday
- Weekends as needed

Application question(s):

- This job entails living on-site - is this something you are willing to do?

Work Location: In person

Expected start date: 2025-03-01



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