Manager, Patient Care Services

**Position Information**

**Posting Number**:

- ROM23-133E**Title**:

- Manager, Patient Care Services (RFT 1.0 FTE)**Position Status**:

- Regular Full-time**FTE**:

- 1.0**Job Schedule**:

- Days**Unit**:

- Outpatient Services**Department**:

- Forensic Psychiatry**Union**:

- Non-union**Site**:

- Royal Ottawa Mental Health Centre**About The Royal**
- As one of Canada’s foremost mental health care and academic health science centres, The Royal has a clear purpose: to get more people living with mental illness into recovery faster. This is at the core of everything we do and it is driven by the passion, focus and dedication of our employees. Every day, the work that we do transforms the lives of people with mental illness through specialized mental healthcare, advocacy, research and education._

Reporting to the Director, Patient Care Services, the Manager, Patient Care Services (MPCS) provides front line professional and administrative leadership for the team in the delivery of mental health services. The MPCS is accountable for the quality of Forensic Mental Health service clients receive and for monitoring and maintaining appropriate standards of an interdisciplinary professional mental health team in accordance with established standards of practice and policy.

**Duties**:
In line with The Royal vision, mission and values:

- Provide clinical and administrative leadership.
- A thorough knowledge of best practices and clinical experience in assessment and treatment of persons with a severe mental disorders.
- Front line management, overseeing more than one area with a wide span of control.
- Collaborate with the Clinical Director and DPCS in the achievement of strategic goals and objectives.
- Participate in recruitment, labour relations and evaluation.
- Ensuring compliance with established standards of practice, corporate policies and guidelines.
- Support development of specialty clinical expertise.
- Support the interdisciplinary approach to client-centred patient care and recovery principles.
- Responsible for the integration and coordination of patient services across disciplines.
- Assist with budget preparation.
- Ensure accurate completion of time cards (ESP/ROSS system).
- Manage team operations and provide monitoring and supervision.
- Implement corporate attendance management.
- Role model The Royal values.
- Support and maintain the development of a learning environment with the team.
- Ensure safety and risk management practices within the program.
- Participate in development and delivery of educational and informational programs for employees, clients, families, public.
- Ensure indicators are developed, monitored and evaluated and communicated related to the mental health services provided.
- Ensure communication and understanding of corporate strategic plan, policies, etc. with front line staff.
- Implement policies, procedures, objectives, standards and quality improvement measures.
- Ensure adequate staffing levels.
- Ensure sufficient fiscal resources are available.
- Complete annual performance review/development with assigned staff.
- Identify capital and operating budget requirements, monitor performance, initiate corrective plans as necessary.
- Manage in compliance within collective agreements and applicable legislation.
- Manage within a continuous quality improvement and collaborative approach.
- Implement corporate initiatives such as patient safety and infection prevention and control.
- Work in a manner that is in compliance with staff and patient/client safety practices, policies and procedures of The Royal.
- Ensure a work environment that is conducive to The Royal’s Anti-Racism, Harassment & Discrimination Free policy.

**Qualifications**:

- Baccalaureate degree and evidence of continuing education/learning
- Demonstrated leadership in planning, organizing, implementation and evaluation; scheduling; proposal development; labour relations; budgeting.
- Five years’ experience in mental health, with three years’ experience in progressive leadership in clinical services and administration.
- Demonstrated interpersonal, problem solving and critical thinking skills.
- Demonstrated communication skills (oral and written).
- Able to manage conflicting priorities and multiple demands.
- Knowledge of relevant legislated acts (e.g. Ontario Review Board, Criminal Code of Canada, Mental Health Act, Public Hospitals Act, SDA, etc.)
- English level A- is mandatory in oral expression, comprehension, reading and writing. Bilingual (French/English) is considered an asset.

**Additional Information**
- All applicants must provide a recent resume that clearly indicate that they meet the required qualifications.
- The Royal sincerely thanks all applicants for their interest in a career with us; however, only those applicants selected for an interview will be contacted.
- All new hires will be required to obtain a clear and valid Criminal Record or Vulnerable Sector Records Chec