Desktop Support Technician Level I and Ii

3 days ago

Toronto, Canada Actualisation Full time

This is a **CONTRACT ON SITE POSITION** with the possibility of extension or renewable. Pay rate between $22 to $26

FOR MORE INFORMATION: PLEASE ADD ME ON MY LINKEDIN ACCOUNT:
**Help Desk Support Level I/ Level II**

**_Responsibilities_**
- Sound understanding of customer Project, IMAC, support, operations, and processes
- Able to follow project instructions, communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
- Demonstrated capability to achieve results accurately, on-time and meet or exceed Time-To-Task for project in a fast-paced, client-driven environment
- Follow-up with project team/coordinators and end users to provide status updates as per guidelines and objectives of project, IMAC and break/fix services
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required

**__**_Qualifications_**
- Associate’s (or equivalent) degree in Computer Science or Information
- Technology from a technical school
- Minimum 1-3 years of experience
- Able to communicate effectively both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
- Experience with multi-platform Windows O/S required
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality
- Demonstrated capability to achieve results in a fast-paced, client-driven environment

**_Certifications_**
- CompTIA A+ Certification
- Min 1 OEM Desk/Notebook
- Dell Enterprise
- Basic non-warranty repair skills training as assigned
- (Cabling, Printers, Network, Servers)
- _And/Or_
- HP Printer Basics + Printers as assigned
- Lexmark Printer Basics + Printers as assigned
- _And/Or _Apple MAC Certifications as assigned

**_What You’ll Need_**
- Ability to talk and type accurately at least 30 wpm
- Sound understanding of customer support, operations, and processes
- Able to communicate effectively in English written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
- Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality

**_Nice to Have_**
- Basic knowledge of ITIL
- Basic understanding of Service Desk metrics/SLA’s
- Minimum of 1-year experience working in an IT Service Desk/Inbound Call Center environment - preferred
- Experience using ITSM Ticketing tools (e.g. Service Now, Remedy) to manage and track incidents preferred
- Associate’s (or equivalent) degree in Computer Science or Information Technology from a technical school preferred
- Certification in relevant IT products/technologies a plus

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: $22.00-$26.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Help Desk Technicien Level I and II: 1 year (required)

Shift availability:

- Day Shift (required)

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