General Manager for Auto-body Repair Industry

7 days ago

Kitchener, Canada Canada Worker Trades Full time

Canada Worker Trades is seeking an experienced
- **General Manager **for a large company leader in the Auto-Body Repair industry with over 50 shops across Ontario.

**What will you get?**

Great opportunities for growth within a large and well-established corporation; Competitive salary; Full-Benefits; Be part of a company that values diversity, equity, and inclusion.

**Duties & Responsibilities**
- Lead and account for all aspects of the Collision Centre operation
- Prepare and manage the annual and monthly operating budget of the Collision Centre
- Forecast, target, and track monthly sales, profit, and expense objectives
- Manage dealership relations that include both the CSDR and the Dealership Management, (via monthly visits)
- Deliver formal annual performance reviews and informal monthly performance reviews as per company guidelines Monitor and maintain all A/P and A/R relating to the Collision Centre
- Implement all systems, scheduling, and procedures in the Collision Centre Sustain high profitability in all areas and control departmental expenses Achieve Net Promoter Score (NPS) targets
- Schedule monthly coaching sessions with your direct reports
- Evaluate and coach team members through performance management reviews
- Address and resolve all customer concerns in a timely manner without compromising the client experience
- Process and approve all bi-weekly payroll and submit to Central Service Responsible for all accurate costing and closing of each Repair Order prior to submitting to ACC.
- Ensure all Insurance programs, guidelines, and procedures are adhered to Ensure all total losses are processed as per Insurance guidelines Facilitate monthly Health & Safety and staff meetings
- Attend training, information sessions, and workshops recommended by the Senior Leadership Team All communication correspondence will be addressed and responded to within 24hrs
- Attend Monthly Managers Meeting scheduled by Senior Leadership

**Functional/Technical Knowledge**
- Two years of experience in the industry is a must.
- Management Software (Mitchell and/or Summit).
- Microsoft Office Software (Word, Excel, Outlook).
- Estimating Software (Audatex and/or Mitchell).
- 3-5 years working in a similar role.
- **Salary Based on experience.

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