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Customer Relations Automotive Specialist
2 weeks ago
BIMMEX is the one of the most modern and state of the art, Independent BMW & MB Service in Ontario, we look to hire people that want to be part of a leading-edge automotive service provider and offer a great experience to every one of our customers. We look for people that want to be part of a great team.
BIMMEX and its team love to exceed their customers satisfaction every day. Would you like to join our team?
- Welcomes the customers warmly on arrival and obtains information about their cars.
- Explains the nature of the work performed and all the costs to the customers.
- Advises customers on how to look after their cars and stresses the importance of maintenance, based on the manufacturer’s technical features.
- Maintains high standards of customer satisfaction.
- Ensures that customers are informed of all promotions and services provided by the dealership.
- Is responsible for telephone requests for appointments and inquiries about work underway.
- Arranges appointments for maintenance services. If possible, obtains information about the customers and their cars before they come to the dealership.
- Sells lubricating, safety inspection and other services of a similar nature or any other maintenance required by the manufacturer.
- Accurately records the car problem experienced by the customer, on the work order.
- Distributes tasks to the technicians.
- Test drives the car with the customer, as necessary, in order to confirm the nature of the problem or refer the customer to a technician.
- Takes into account previous checkups, inspects the car and recommends any additional repairs required.
- Prepares together with the technician a detailed and accurate Digital Inspection and edits pictures and videos and text presentation for customers.
- Prepares a detailed and accurate estimate of the cost of labor and parts.
- Determines the time frame for completion of the work; verifies this with the shop dispatcher, if necessary.
- Has the customer sign the work order and provides him/her with a copy.
- Determines the payment method and confirms work order accordingly. Obtains credit approval, if necessary.
- Notifies the shop foreman of the work to be done.
- Checks how the work is progressing throughout the day. Contacts customers if there is any change in the estimate or the time frame for completion of the work, explains the cost and time required in detail, and obtains the appropriate authorization before any additional work is done.
- Verifies the scope of the warranty coverage on the vehicle to be repaired before work is begun.
- Examines the work orders, to ensure that the work has been finished and that they indicate any additional repairs and authorizations. Closes the work orders, in keeping with established procedures.
- Ensures that cars are parked in the correct spaces. Ensures that they are locked, and that all the keys are labelled and properly organized.
- Ensures that department forms, lists of repairs and pricelists are up-to-date.
- Is an active participant in the quality control process, to make returns to the shop unnecessary, performs test drive together with shop foreman.
- Inspects car bodywork, notifies customers if any work is necessary and prepares the estimate accordingly.
- Keeps up-to-date on new products and services provided, their features and cost, as well as all price changes.
- Ensures that the reception area is kept clean.
- Maintains a professional appearance.
- Performs other tasks, based on management requirements and instructions.
Pay: $50,000.00-$85,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Tuition reimbursement
- Wellness program
Schedule:
- Monday to Friday
- Weekends as needed
**Experience**:
- Automobile service and parts industry : 5 years (required)
Licence/Certification:
- ASE Parts Specialist Certification (preferred)
- ASE Automobile Service Consultant Certification (preferred)
Work Location: In person
