IT Analyst

IT Analyst - Toronto

About the Role**:
As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our

company's technology infrastructure. Working under the direction of our IT Manager and as part

of an energetic, enthusiastic, and collaborative team, you will provide technical support to our

users across the country, as well as external consultants and service providers. You will receive

the knowledge and experience to develop the skills you need to build an exciting IT career in real

interested in a fast-paced environment.

**Responsibilities**:
experience to deliver IT services and support to end users in a fast-paced business
environment.
- Identify, diagnose, and resolve end user and system technology issues pertaining to the

corporate technology estate (end user hardware, mobile devices, software, servers,

- Create and regularly update incidents and service requests within the IT Service

Management system, adhere to industry standard practices (e.g., ITIL). Follow up with
end users regularly until incident resolution.
- Identify recurring themes amongst aggregate incident data, create programmatic fixes

that are tested then deployed across the environment, eliminating repetitive incident
occurrence.
- Adhere to general best practices pertaining to IT frameworks, methodologies, and

security (ITIL, Service Management, NIST and ISO27001)
- Strong scripting and programming language competency (PowerShell, Python and

JavaScript) to drive process and continual improvement via digitization, workflow
automation and orchestration.
- Identify absent, broken, and deficient IT processes and remediate accordingly.
- Deploy computing and mobile hardware to end users across Canada and the US, ensure

all assets are logged and kept up to date in the IT Asset Management system.
- Ensure that documentation such as knowledge management (Internal IT / End User) is

kept up to date and reviewed regularly for accuracy and relevance.
- Perform work during Epic’s core business hours with limited circumstances requiring work

outside of regular business hours (e.g., off hours IT maintenance, site power shutdowns,
unplanned emergencies, urgent executive issues)
- Completes other projects as assigned/ ad hoc duties as assigned.
- Manage and check all new hire IT setup and onboarding/ terminations of employees at all

Epic offices in Canada and US.
- Escalate incidents to the appropriate vendor or service provider ensuring the

management of the incident through its lifecycle. Escalate prolonged outstanding high
priority incidents to Epic’s IT leadership (Manager/CFO) for awareness and support

Qualifications:

- Qualifications for this role include a bachelor’s degree in computer science, Information

Technology or related field, equivalent college diploma in IT/Network related field,
relevant work experience, or relevant certifications.
- 3-5 years of experience in a related IT analyst role.
- Strong knowledge of Microsoft Windows 10, Microsoft 365 Suite, Microsoft Azure, and

Microsoft Server Technology.
- Understanding of TCP/IP, WAN, LAN, and Firewall Technologies.
- Experience working with IT support ticketing systems.

framework.
- Relevant certifications such as CompTIA A+, ITIL Foundation, and Microsoft Certified:
Modern Desktop Administrator Associate are desirable.
- Excellent written and verbal communication skills.
- Strong work ethic, flexibility, organizational and time management skills with the ability to

prioritize workload based on urgency, impact, and other business factors.
- Able to work independently with little supervision, strong attention to detail.
- Valid driver's license is preferred but not required.
- Strong team player and collaborator with a self-starter attitude coupled with strong

technical acumen.

About Epic Investment Services

Epic Investment Services (Epic), which includes its wholly owned subsidiary MDC Realty
Advisors in the United States, is a fully integrated North American real estate platform.
Headquartered in Toronto, Canada and operating from offices in Canada and the United States,
Epic has over $17.5 billion in assets under management. Epic’s portfolio comprises over 30
million square feet of office, retail, industrial and multi-family residential properties. Epic’s
integrated team is made up of over 150 real estate professionals in real estate management,
asset management and investment management.

How to Apply:
Epic Investment Services is committed to diversity, equity, inclusion, and is an equal opportunity
employer. All qualified applicants will receive consideration for employment without regard to
ethnicity, age, religion, race, gender identity, physical ability, or sexual orientation, or any other
elements protected by law. Epic Investment Services is committed to providing access, equal
opportunity, and reasonable accommodation for individuals with disabilities in employment. For all
internal and external applic