Restaurant & Catering Manager Full-time Tribute Communities Centre

Oak View Group:
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:
This role pays an annual salary of $50,000-$52,500 CAD

**Benefits for Full-Time roles: Health, Dental and Vision Insurance, Pension matching, and Paid Time Off (vacation days, sick days, and 11 holidays)**

**This position will remain open until November 14, 2025.**

**Responsibilities**:

- Oversee all aspects of service in Prospects Bar & Grill and in-house Catering areas including pre-event setup, in-event service, and post-event breakdown.
- Lead, hire, train, schedule, and support a team of supervisors, servers, bartenders and support staff to deliver consistent high-level service
- Drive a positive, solutions-orientated team culture with strong focus on leadership, mentorship and guest satisfaction
- Maintain a strong and consistent presence on the restaurant floor during service, supporting staff and ensuring smooth operations.
- Coordinate with culinary leadership to develop timelines and service execution plans
- Liaise regularly with various departments to ensure alignment of client expectations and event execution
- Oversee backstage catering, private, and special event activations
- Own the reservation system and ensure restaurant usage is maximized
- Cash out servers and bartenders post events and balance daily sales reports
- Ensure compliance with AGCO alcohol service regulations and uphold Smart Serve requirements.
- Monitor and manage labour costs and other operational expenses to meet departmental budget targets
- Manage inventory, vendor orders, and product flow in accordance with cost control and quality standards
- Maintain a professional and polished presentation across all guest touchpoints and staff interactions
- Uphold safety, food handling, and workplace standards in accordance with municipal and provincial regulations.
- Handle guest concerns or service failures with professionalism, ensuring timely resolution and follow-up.

Qualifications:

- 3-5 years of management or supervisory experience in hospitality, catering or high-volume event venues.
- Valid Smart Serve Certification and thorough understanding of AGCO service regulations (required)
- Experience with Food Service POS systems, ADP Payroll (attendance and scheduling) is a strong asset.
- Demonstrated experience with event planning, guest service and beverage program management
- Professional communication skills - written, verbal and interpersonal
- Available to work a flexible, event-based schedule including evenings, weekends and holidays.
- Proficient in Microsoft Office (Excel, Outlook, Word) and web-based business systems.
- Food Safety Certification preferred, however if missing would need to be completed within 1 month of hire
- This job description reflects the position’s essential functions; it does not encompass all the tasks that may be assigned.

Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our **people**, improves our **service**, and raises our **excellence**. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.