IT Helpdesk Technician

2 weeks ago

Burlington, Canada Pioneer Distribution Full time

Our IT Department is looking to recruit a Help Desk Technician for Tier 1 Support for our Corporate, Warehouse and Retail Store Systems. We are looking for an individual with exceptional customer service and communication skills.

**As our Helpdesk Support Technician, you will be responsible for**:

- Providing Hardware & Software Desktop Support (both remote and on site).
- Maintaining all computer, printer, and phone equipment.
- Maintaining system documentation.
- Setup and roll out of all new systems.
- Maintaining end user management for our Shortel VOIP System.
- Audio and Visual Equipment.
- License Management and Procurements for all licensed software.
- Administration and Configuration of Office 365.
- Mobile device support.
- Work with vendors and contractors on various leased/contracted equipment and software.
- Procurement and Billings of IT Equipment to various departments/companies.
- Deployment of custom software.
- Providing after hour support (rotating on call weekends).

**Qualifications (Technical)**:

- Microsoft Office Packages (Excel, Word, PowerPoint, Outlook, Access).
- Advanced knowledge and hands on experience with Windows 7, 8.1, and 10.
- Advanced knowledge and hands on experience with Apple Products (from Desktops to Phones).
- PC and Mac hardware repairs/upgrades.
- Installing and troubleshooting Symantec Antivirus.
- Experience using Android and other Mobile Devices.
- Managing the Shortel VOIP phone system.
- Proficient in troubleshooting issues over the phone.
- Proficient using remote desktop support tools.
- Experience using Help Desk Software.
- Basic networking experience (Layer 2/3).

**Qualifications (Other)**:

- Minimum 2 years’ experience in a technical service/support role.
- Degree/Diploma or Industry Certificates (i.e. A+, N+, MCP’s, ITIL )
- Strong problem-solving skills with a demonstrated ability to handle multiple tasks.
- Must be well organized.
- Live within a decent driving distance of our Corporate Office located in the Burlington Area.
- Vehicle in good working condition as you will be traveling to various locations in Ontario.
- Must be willing to work on a flexible time table.
- Pioneer Family Pools is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Pioneer Family Pools will work to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Burlington, ON: reliably commute or plan to relocate before starting work (required)

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