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Client Solutions Manager
2 weeks ago
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.
We are looking to fill a full time role for a Client Service Representative on our commercial lines team. The main responsibility of the Customer Service Representatives role is to ensure exceptional client service to Gallagher's Commercial Insurance clientele. While working on a fun and collaborative team the CSR carries out a wide range of duties. Do you have an optimistic outlook and willingness to work with a dynamic and diverse team? Are you a resourceful and ambitious individual wanting to continue to expand your insurance knowledge and skills? If you answered yes, then you would be an excellent addition to our highly motivated and productive team.
**Key Job Responsibilities**
- Assist the Producer in client service duties
- Weekly overview of renewals
- Providing timely responses to client queries
- Meeting with team members to check on challenges and give direction.
- Assisting with marketing of accounts and attend client meetings as necessary
- Problem solving concerning different coverages, rating, claims and competition
- Administration associated with client service - record notes, instructions, new submissions, renewal submissions, letters, claim reporting
- Handling activities in EPIC
- Handle claim notices and ensure a timely reporting to carrier(s)
- Other duties as assigned
**Qualifications**:
- High School diploma or commensurate experience
- License(s) essential to provincial licensing jurisdictions as required for the position along with management of continuing education hours
- Insurance designations and/or courses completed towards designations an asset
- 1+years of commercial insurance experience
- Ability to learn on a continual basis through educational opportunities and collaboration with colleagues
- Proven ability to communicate effectively in a professional manner both verbally and in writing
- Strong analytical, organization and time management skills
- Proven Proficiency in MS products including Word, Excel, Outlook, Power Point and Adobe products
- Familiar with insurance document management software (EPIC)
- Ability to work in a demanding environment
- A self-motivated individual who takes ownership and accountability, delivering real results
**Values & Competencies**
- Highly motivated and results focused maintaining the highest degree of ethics and integrity resulting in exceptional client service
- Strong communication and interpersonal skills with both clients and colleagues
- Works effectively as part of successful team to achieve objectives
- Solution oriented with a problem-solving mind-set and the ability to develop resourceful and innovative approaches and solutions
**What we can offer you**:
Gallagher offers competitive salaries and bonus plans. We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work hours, paid sick days, personal days, employee education recognition program, employee referral bonus program and more.
We love to have fun and cultivate an enjoyable working environment. We have an active social club along with a service recognition program which ensures we share and celebrate the successes of our employees along with rewarding our employees for their achievements. We offer a diverse learning environment that challenges you to build on your strengths and to create new ones. We provide career pathing and advancement opportunities for our hard-working and dedicated employees.
