Application Specialist, Remote Gta, On

This is a remote position and can be located in the Greater Toronto Area, Ontario Canada

AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE.

Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

We reduce barriers between information and care for those who deliver or consume health services and products and whose roles or care are hindered by fractured, inaccessible or complex information systems. Let’s make a difference

BE PART OF THE TEAM WORKING TOWARDS #BETTERGLOBALHEALTH

**Summary**:
**Responsibilities**:

- Provide support for Google Workspace, Office365, Atlassian and GitLab.
- Oversee and administer all configurations, integrations and maintenance of NetSuite to other critical business systems including the design, documentation, building, testing, deployment, and maintenance of enhancements to NetSuite (custom objects, validation rules, page layouts, workflows, and reports) based on evolving business requirements and industry best practices.
- Manage intake, prioritization, design, and implementation of NetSuite administration tasks.
- Ensure documentation and training content, for Netsuite, Google Workspace, Atlassian, and Office365, is regularly updated and maintained for employees.
- Collaborate with cross-functional resources to understand their processes and recommend process improvements. This includes working with key module owners such as Finance and Delivery Services to optimize Netsuite utilization including but not limited to:

- Capturing project and financial vitals and publish it using searches, reports, dashboards, Analytics, and/or custom pages.
- Support the creation and setup of custom views & pages for different roles.
- Build KPI measures to monitor effectiveness.
- Setup triggers & workflows.
- Capture resourcing information and publish it using searches, reports, dashboards, Analytics, and/or custom pages.
- Create, publish and support reports & queries.
- Day-to-day monitoring of HR system integration.
- Coordination with ACS.
- Support integration efforts of the organization between enterprise systems.
- Support change management activities to address regulatory and certification requirements of the organization (e.g. HITRUST, ISO 13485, etc).
- Maintain the organization's asset inventory.
- Contribute to the organization's Business Continuity Planning requirements including documentation, testing and coordination of resources.
- Comply with the privacy, security and confidentiality policies.
- Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill.

**Requirements**:

- Minimum of 3 years of NetSuite Administration or Consulting experience preferred.
- A degree or diploma in Information Technology, Information Systems or relevant education in a post-secondary institution.
- Demonstrated experience with Google Workspace, Atlassian, Slack and GitLab.
- Advanced MS Office 365 skills to support Intune mobile device management.
- Outstanding customer service and written and verbal communication skills.
- Demonstrated ability to solve technical issues and troubleshoot with creative solutions.
- Strong functional knowledge of core business processes and NetSuite ERP workflow.
- Strong experience in a business analysis role with experience in designing processes and workflows for internal departments.
- Self-motivated, detail-oriented, positive, collaborative, and organized individual with the ability to maintain flexibility and take ownership of projects and processes.
- Industry certifications including ITIL, CompTIA Network+, highly desired.

Salary $75,000 - $80,000