Branch Operations Assistant

**Job Summary**What is the opportunity?**

**What will you do?**
- Help manage incoming communications from clients, Advisors and other internal and external partners.
- Provide attentive and accurate service to clients and respond to their needs
- Complete administrative tasks to help the Management team: manage office stationery orders, boardroom scheduling, and provide support to the Branch Operations Manager when needed.
- Complete administrative and operational tasks to support Advisor teams: process incoming and outgoing funds, process account opening and maintenance documentation, etc.
- Provide technology and hardware support to branch staff, ensure hardware in the branch (monitors, desktops/laptops, phones, printers, etc.) are kept in working condition and replaced when necessary.
- Support branch users with set up of VPN/Citrix/BYOD Mobility.
- Identify computer hardware, software and telecommunication malfunctions and take action to resolve issues.
- Identify any issues that are not technology related and engage the appropriate team.
- Responsible for branch technology initiatives, including coordinating rollout training schedules, promoting training sessions and national/regional training calls, hardware refresh, etc.
- Reporting support, including review daily and various compliance-related operational reports and projects for errors and/or issues and investigate/escalate accordingly. Support branch management team with various administrative tasks as needed
- Provide project leads in Business Initiatives with feedback on break/fix issues and data integrity issues.
- Proactive communication with branch staff to assess and support, including walking around to speak with branch staff in person. Participate in monthly technology conference calls and quarterly operation/admin meetings, sharing ideas and providing feedback.

**What do you need to succeed?**

**Must-have**
- Meticulous attention to detail and excellent time management skills
- Exceptional written and verbal communication skills
- Strong Microsoft Office skills
- A professional approach to all situations to create a positive working environment
- Ability to complete duties independently seeking out own answers and solutions
- Exceptional attention to detail and mature/positive attitude
- Professionalism and ability to manage highly confidential information
- Excellent people skills, ability to manage different personalities
- Ability to quickly shift priorities and deliver results
- A strong interest and understanding of IT

**Nice-to-have**
- Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
- Knowledge of RBC Dominion Securities’ systems and procedures, an asset
- Experience in the securities industry is an asset

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services

**Job Skills**

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

**Additional Job Details**

**Address**:
333 PRESTON ST:OTTAWA

**City**:
OTTAWA

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
WEALTH MANAGEMENT

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-05-22

**Application Deadline**:
2025-06-06

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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