Customer Service Associate

2 weeks ago

Orleans, Canada Rona Inc. Full time

By joining the RONA family, you’ll enjoy many benefits, such as:

- An inclusive and safe working environment
- Promotion of work-life balance
- Exclusive employee discounts
- Benefits: insurance (certain conditions apply), annual salary review, etc.
- Opportunities for advancement within the company
- An employer that’s involved in the community
- Teamwork and ongoing training
- A comprehensive training program for all new hires
- A student incentive program
- And much more

At RONA, over 26,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 450 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA, Lowe’s, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated employees to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, we could be perfect for each other.

**Your role**:

- Greet customers warmly and ensure a good customer experience
- Exchange or return merchandise according to the company’s policy
- Produce and balance the cash report at the end of each shift
- Prepare paperwork for rental vehicles and follow up on it
- Be aware of current promotions and flyers
- Provide over-the-phone information to customers in a courteous matter
- Follow procedures for cheques and credit card transactions
- Keep the work area around each cash register neat and tidy
- Comply with policies and procedures regarding loss prevention, breakage of goods, and health and safety measures
- Perform other duties as requested by the supervisor
- Assist customers in loading products in their cart or vehicle
- Bring carts to customers who need assistance
- Assist the customer service and checkout teams
- Return all merchandise left at the returns desk to their appropriate departments

**The qualifications we are looking for**:

- Patient and good communication skills
- Courteous and ability to handle difficult situations
- Good attention to detail
- Customer service-oriented

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