Service Advisor
4 days ago
**Company Description**
Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. The dealership is located at 1050 Boyd street in Queensborough, New Westminster.
**Why join Westminster Toyota?**
Our staff work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time. Come and be a part of this growing business
Service advisor duties include but are not limited to:
- Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required
- Handle customers inquiries promptly and accurately, listen to vehicle concerns and write repair orders. Identify and give special attention to repeat repairs
- Ensure all customer requests or points of concern are documented
- Determine warranty coverage and verify repair date, mileage, etc.
- Review service history and provide appropriate recommendations
- Estimate costs and completion times
- Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised
- Resolve minor customer complaints for a win/win outcome
- Perform walk-around inspection on all customer vehicles noting damage such as: scratches, dents, missing hubcaps, etc
- Arrange for alternate transportation as needed and manage loaner vehicles
- Work to improve dealership CSI and general customer satisfaction. Perform follow up CSI calls after service
- This position will be expected to perform other duties as assigned by management.
**Qualifications**
- Minimum 2 years of experience in an automotive service advisor
- Track record of Sales, CSI and production related KPIs
- Excellent communication, interpersonal, and organizational skills
- Proven ability to work in a fast-paced environment and handle multiple priorities
- Proficient with dealership management software (e.g., CDK, Reynolds & Reynolds)
- Valid Class 5 Driver’s License with a clean driver’s abstract
- High school diploma required; post-secondary education in Automotive or Business is a plus
**Additional Information**
This is a full time position.
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