Field Operations Manager

All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

**Location**:
500 Lakeshore Blvd. West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Why This Role is Important:
The Field Operations Manager, PC Financial role will be responsible to provide day to day operational support for the in-store sales teams, and act as a liaison with support services departments at PC Financial. Duties include the development and maintenance of standard procedures for store operations, supervising store and district performance to develop action plans to address performance and compliance gaps, and be the conduit between store support services in head office and the national sales force to resolve all field issues, including raised customer issues. You will also support in-store management with, driving operational excellence, ensuring all operational processes are successfully executed, and supported.

What You’ll Do:

- Owner of Pavilion operations standard operating procedures and systems - coordinate and enhance existing processes and establish new processes to drive efficiencies
- Provide always-on in field support to Sales Leadership team and PRRs
- Assist Director, Sales Enablement in finding solutions to enhance processes related to the operational implementation and roll out of new products and services, enhancements to existing products and services, financial industry regulatory mandates, and improvements to overall sales management
- Regularly visit stores to both observe operational processes and provide additional oversight on store performance against sales and compliance objectives.
- Be responsible for customer issue management and escalation processes ensuring timely resolutions
- Lead collaborator with Learning & Development/Acquisition strategy/Marketing teams to ensure all content, projects or new strategies are developed, implemented, and communicated effectively in alignment with business objectives
- Work with internal call center team to monitor support team and including the escalation of any customer issues received from the field
- Partner with IT & Technology to ensure that all tablet and connectivity issues are revolved
- Invoicing and monthly accruals for all operational expenses

What You’ll Need:

- University Degree/College Diploma in Business or Finance or equivalent experience
- Minimum 3 -5 years of Operational and experience in sales support
- Preferred knowledge of banking sales and services, or large-scale retail operations
- Ability to lead multiple tasks and priorities in a diligent sales environment
- Strong creative, problem solving and analytical skills
- Demonstrated ability to produce desired results by influencing and building relationships with other teams
- PC Financial background would be considered an asset
- Experience building and implementing operating procedures
- Strong interpersonal and communication skills with the ability to communicate effectively at all levels of the organization
- Consistent track record of building teamwork and strong business relationships
- Strong analytical, problem solving & critical thinking skills
- Ability to prioritize, balance conflicting tasks and lead all partners within a fast paced & dynamic environment

Number of Openings:
1
- PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our _
- organization. Accommodation_
- is available upon request for applicants and colleagues with disabilities._

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.