IT Technician Iii

2 weeks ago


Montréal, Canada Heunets Inc. Full time

We are seeking a skilled IT Technician to join our team as a 1099 independent contractor.

**RESPONSIBILITIES**
- Provide first/second level contact and problem resolution for customer issues.
- Work with third party vendors to remediate complex AV issues as needed.
- Provide timely communication on issue status and resolution.
- Maintain ticket updates for all reported incidents.
- Install, upgrade, support and troubleshoot for printers, computer hardware.
- Performs general preventative maintenance tasks on computers, laptops, printers.
- Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
- Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
- Broad experience of IT with basic understanding of networks, servers, audio/visual, smart devices and telecoms.
- Background knowledge in Computer science or any related field.
- Minimum of 18 months of IT experience.
- Experience in Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, enterprise anti-virus solutions, helpdesk ticketing systems.
- Basic knowledge of Mac operating system, to support Apple pc users.
- Experience in mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
- Proven analytical, troubleshooting and problem-solving skills.
- Proven ability to multi-task, effectively determine priorities and meet SLA’s.
- Excellent communication relationship-building and internal customer service skills.
- Adaptable and flexible in a fast-changing industry and work environment.

**Job Type**: Fixed term contract

Ability to commute/relocate:

- Montréal, QC H3C 2M1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- MS Office / Installation and Troubleshooting.: 6 years (required)
- Desktop and Laptop Hardware support: 6 years (required)
- Ticketing systems (SNOW, Jira and others): 6 years (required)
- Intune Autopilot process.: 6 years (required)
- Desktop Migration or PC Refresh process: 6 years (required)

**Language**:

- English (required)
- French (required)



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