Housekeeping Team Leader

Join our Housekeeping team as a Team Leader, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.

The Housekeeping Team at the Wickaninnish Inn in itself is a nationally awarded team We are so thrilled to have been named a 2021 AAA/CAA Best of Housekeeping hotel.

As a Housekeeping Team Leader you will:

- Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards
- Be true to Our Promise, meet and exceed the service philosophies and standards of the Inn
- Lead by example and be a pro-active member of the Wickaninnish Inn Housekeeping Team, and consistently demonstrate a positive and team-building approach
- In the absence of the Housekeeping Manger or Supervisor/s, be the contact person for all staff or guests who may be requiring immediate assistance, and follow up with the Housekeeping Manager or Supervisor as necessary
- Be involved in the creation, implementation and maintenance of all Housekeeping training materials, as well as periodically review, develop, implement, and maintain training program including documents, procedures and processes
- Plan and lead Annual Refresher Training for all frontline positions in the Housekeeping Department, including Safety, WHMIS, and other training as required
- Assist the Housekeeping Leadership Team, as they are responsible and accountable for the actions of all Housekeeping team members. Work as a “leader” assisting the team as they strive to meet or exceed guest expectations
- Participate in the creation, implementation and maintenance of systems designed to organize and control the efficient flow of guests, staff and supplies through the Housekeeping Department
- Be responsible for the overall cleanliness and physical condition of the Housekeeping Department and storage areas, when on duty
- Complete all assigned administrative responsibilities required to maintain the smooth operation of the Housekeeping Department
- Keep the Inn guests and staff safe and free from harm
- Assist the Housekeeping Manager and Supervisor/s with selected Human Resources functions within the Housekeeping Team

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- Have exemplary customer service skills and a demonstrated willingness to exceed guest expectations are the minimum expectation for all Wickaninnish team members
- Must possess the desire and willingness to assist in leading a world-class Housekeeping team
- Previous housekeeping experience is required
- Minimum 1-year management or supervisory experience in the Hospitality Industry and/or a related service industry OR 2 years of front-line experience in a high-end luxury facility is highly preferred
- Familiarity with guestroom technology such as Apple products, Bluetooth, Smart Tv’s, etc.
- Familiarity and desire to learn about standard operating procedures, performance coaching, team-building and motivation, scheduling and cost management
- WHMIS certification or willingness to obtain
- Good interpersonal, verbal and written communication skills are needed
- Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary
- Working knowledge of Maestro, File Maker Pro, Microsoft Word & Excel are assets.
- Must enjoy shift work and be able to work evenings, weekends and holidays
- Good Human Resources skills are required
- Ability to make a commitment of 2 years to the position

**Job Types**: Full-time, Permanent

**Salary**: $20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Tips

Application question(s):

- Are you able to meet our vaccination standard?

Licence/Certification:

- Authorization to work in Canada (required)

Work Location: In person