Operations Manager, Retail

6 days ago

Burnaby, Canada Ultimate Tools Full time

**Operations Manager, E-Commerce and Retail**

**Company Overview**:
Ultimate Tools is a leader in delivering premium tools and machinery to Canada’s woodworking community. From our robust e-commerce platform to our Vancouver retail location, we serve professional and hobbyist woodworkers nationwide. Our commitment to top-quality products and outstanding customer service has made us a trusted name in the industry.

**About the Role**:
We’re searching for a driven and strategic E-Commerce and Retail Operations Manager to elevate our operations. This role will lead our team, optimize our e-commerce and in-store sales, and streamline daily business functions. As a key contributor to Ultimate Tools, you’ll bridge our online and physical storefronts, helping drive our growth and success in the market.

**Key Responsibilities**:

- Develop and implement e-commerce and retail strategies to increase online and in-store sales, enhance the user experience, and drive profitability.
- Oversee daily operations of both the e-commerce website and retail store, ensuring they’re up-to-date, user-friendly, and optimized for conversions.
- Collaborate with marketing to create and execute digital campaigns that drive traffic and sales.
- Manage company operations, including customer service, procurement, inventory, warehousing, and logistics.
- Lead and inspire a high-performing team, providing guidance, training, and accountability.
- Oversee product catalog, pricing, and promotions across both online and in-store channels to maximize profitability.
- Utilize ERP, CRM, and POS systems to manage customer relationships and track sales.
- Analyze e-commerce and retail performance, reporting insights and refining strategies.
- Maintain organized inventory management, ensuring stock accuracy and availability.
- Stay informed on industry trends, competitor activities, and emerging technologies.

**Qualifications**:

- Bachelor’s degree in business or a related field.
- 5+ years in e-commerce and retail operations, with experience leading teams.
- Proven record of driving growth in both online and physical retail settings.
- Strong knowledge of e-commerce platforms, retail operations, and digital marketing tools.
- Experience with ERP, CRM, POS, and Shopify; knowledge of Netsuite is a plus.
- Excellent leadership, communication, and organizational skills.
- Detail-oriented and customer-focused, with a commitment to quality.

**Benefits**:

- Competitive compensation aligned with your contributions and impact.
- Opportunity to be part of a growing, forward-thinking business.
- Exposure to a variety of operational and marketing functions within a small, dynamic team.

Join Ultimate Tools and help us continue our mission of supporting Canada’s woodworking community with the highest-quality tools and service. If you’re ready to make a meaningful impact, we’d love to hear from you

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$75,000.00 per year

**Benefits**:

- On-site parking
- Paid time off
- Store discount

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Burnaby, BC V5C 3V6: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Management: 1 year (preferred)
- ERP systems: 1 year (preferred)

Work Location: In person

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