Operations Manager

5 days ago

Kingston, Canada Reliance Home Comfort Full time

LEARN, DEVELOP AND GROW - WITH RELIANCE
By joining Reliance as a OPERATIONS MANAGER, you become part of an organization that is committed to delivering exceptional experiences for our customers and will support you to be your best.
What will you do?
- Responsible for monitoring, measuring and implementing best practice initiatives to ensure that productivity improvements are realized across all metrics
- Maximize your team’s efficiency through enhanced analytics and direct interaction
- Champion for Customer Experience ensuring that all team members understand the importance and processes for drive customer experience improvement
- Responsible for promoting a strong safety culture and understanding of the importance of Health & Safety in the region, ensuring adherence to H&S practices and policies
- Build a strong operations team by continual improvement in hiring, on-boarding, training and development of talent
- Responsible for providing leadership and management to team members in order to perform effectively and efficiently
- Lead and support the development of a mentality that drives Growth through Service and improves on technical lead and conversion rates
- Develop and maintain relationships within key areas and stakeholders in the business
- Develop any potential business development and/or customer service opportunities to maximize market growth in surrounding area
- Other tasks and responsibilities as required to maintain efficient department operations

What do we offer?
- Competitive starting wages
- On-the-job training and defined Career Paths to advance your career
- A comprehensive benefits and group savings plan
- Generous discount on Reliance products
- Fast growing company with an award-winning culture

What do you bring?
- Possess a college/university degree, or equivalent work experience
- Plumbing license would be an asset
- Achieved 1-2 years of successful leadership experience against formalized corporate objectives
- Demonstrated ability to extract the full potential technical professionals through development and leadership
- Ability to retain and attract top talent
- Strong competitive awareness with the ability to coach accordingly
- Introduce new initiatives to maintain further growth
- Create alignment between corporate goals and individual objectives
- Heightened sense of self-awareness and emotional intelligence
- Demonstrate a strong verbal and written communication skillset

Why Reliance?
Headquartered in Toronto, with 27 branches across Canada and 2 locations in the USA, Reliance is the industry leader in providing home comfort solutions to over 2 million customers across North America. Reliance provides reliable home heating, cooling, hot water, water purification, electrical, plumbing & smart home products & services.
Each day, our Team Members are dedicated and focused on delivering an outstanding customer experience, developing top talent and giving back to the communities where we live and work. Reliance is approximately a $1 billion business with over 2,400 Team Members and growing

**We are proud to be recognized recently by**:

- Waterstone Human Capital Ltd. as Canada's 10 Most Admired Corporate Cultures
- Canada’s Top 100 Employers as a Top Employer for recent graduates
- Homestars as a Best of Award Winner 2021, plus over 70,000 5 star reviews nationally
- Greater Toronto Contact Centre Association for the Rising Above Team Award

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