Product Specialist

Deadline:
May 27

Country:
Canada

**Location**:
Lively, Ontario

Job-ID:
R0040997

Job category:
Product Management

**Sandvik Mining and Rock Solutions is seeking a**
**Product Specialist**
**Location: Lively, Ontario**
For over 150 years the name Sandvik has been synonymous with quality and customer focus. **Sandvik Mining and Rock Solutions **is a leading global supplier of equipment and tools, service, and technical solutions for the mining industry. At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Currently, we have an opening for a **Product Specialist. **The **Product Specialist** is responsible for providing quality product support to the customer and internal personnel as well as initiating project plans through the entirety of their lifecycle. The role is product-focused and concentrates on providing guidance and advice on the implementation and strategies for the product range.
**Are you passionate about project management and have strong customer relations skills? We want to hear from you**
While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply
**What you w**ill be doing**:

- Responsible for ensuring our products are correctly implemented and deployed.
- Monitor test results and provide feedback to factories to enable improvements to the equipment or its operation and facilitate new product implementations.
- Supporting the Fleet Data Specialists in troubleshooting, investigating, and resolving technical problems that arise during or after implementation.
- Provide feedback on product quality performance to the factories.
- Assist factories with field-testing and trials of new products and updated components to ensure proper and safe operation
- Visit customers to provide in-depth product knowledge. This may include the development of direct customer relationships with key clients.
- Lead project commissioning and product demonstrations in a safe and proactive manner.
- Organize product training for sales and service personnel for the respective products.
- Provide support to Account Managers and PSSRs with customer presentations and customer inquiries and quotations.
- Track MTBF (mean time between failure) to monitor and report on the effectiveness of the Remote Monitoring Service.
- Work directly with our customers to develop comprehensive implementation project plans, project schedules, and commissioning activities.
- Ensure adequate communication of the project and project progress within the organization.
- Ensure adequate documentation throughout the duration of the project.
- Summarize and present the findings from the project after its completion to appropriate personnel.

**Environmental Health and Safety**:

- We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first
- Performing Risk Assessments (“Take Five”) prior to each task.

**What you will bring along**
- Two-year Technical Degree in a mechanical or computer science discipline or equivalent field of study.
- 5 to 7 years’ industry related experience is required.
- 3 to 5 years’ Project management experience is required.
- Ability to build relationships within the industry and maintain a strong customer service focus
- Knowledge and comprehension of the mining industry.
- Ability to work in a team environment.
- Strong Written and verbal communication skills.
- Ability to train and transfer knowledge to others.
- Flexible, self-motivated, and driven to achieve customer satisfaction goals and targets.
- Computer literacy.
- Willingness to travel when required.
- Bilingualism (English & French) is an asset.

**In return for your passion and drive** **we will offer you**:

- The opportunity to make an impact on our business performance.
- The opportunity to be part of an ambitious team, in an industry-leading business.
- The opportunity to reach your full potential.
- Ongoing development and training.
- An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life, and disability benefits.

**Our Culture**

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work every day

We take pride in our agile customer-focused decision-making. We empower our employees, providing strong performance management and opportunities to grow your career.
**Do you want to learn more?**
**Compensation**

Sandvik offers a comprehensive package that includes a retir