Client Services Manager

**About Securiguard**

At Securiguard, our purpose is simple: to make people feel safe. That commitment starts with fostering an environment where our employees feel supported, valued, and empowered. With a team of over 4,000 security and safety professionals across Canada, we are industry leaders in corporate security, retail, property management, industrial projects, aviation, marine, government, and resource sectors.

**About the Role**

**The day to day**:

- Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
- Manage a book of business for strategic Healthcare accounts, delivering first class service delivery and contract compliance. Ability to spend significant time on site is expected
- Recommend/implement security solutions, coverage and risk-reducing strategies
- Ensure all contract and legislative requirements are being met.
- New Business start-ups and transition plan implementation
- Incident Response and Incident Command
- Full accountability and management for KPI Implementation and Reporting
- Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders in the healthcare industry.
- Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with our existing client base.
- Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting healthcare security.

**Knowledge**:

- Legislation - Relevant government and security legislation in Ontario
- Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
- Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control

**Here's what you need**:

- Successful applicants must have a minimum of 3 to 5 years' security experience in a managerial capacity in the Healthcare Security environment
- Have, or be in the process of attaining the CHPA designation with IAHSS
- In-depth understanding of healthcare industry dynamics, regulatory requirements, and security challenges.
- Demonstrated success in building and leading teams, passion and high energy for people.
- Proven track record of excellence in client relationship management, problem solving and business development
- Experience in an operational setting involving the management and supervision of many staff members
- Strong communicators with assertive interpersonal skills and team players are critical to success.
- Security/Service professional with proven management experience within the security industry, the public sector or armed services is an asset
- Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
- Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents
- Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
- MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class G ONTARIO Driver's License; access to or possession of vehicle for attending to all client sites
- Understands financial and cost drivers in the security industry

**Why Join Us?**

We take pride in our reputation for excellence, innovation, and inclusion. As Canada's largest and highest-accredited K-9 detection and screening division, we provide security solutions in major cities, small towns, and remote locations by air, land, and sea.

At the heart of our success are our people. That's why we are proud two-time winners of Canada's Most Admired Corporate Culture award (2021, 2024) and recipients of the Canadian HR Award for Best LearningDevelopment Strategy in 2024. We believe that diversity strengthens our company, fostering an environment of equal opportunity, fresh ideas, and meaningful solutions for an evolving world.

At Securiguard, we live by our **R.E.A.C.H.** values:
**Respect Empathy Accountability Courtesy Honesty**

Here, you'll join a team that values collaboration, innovation, and your professional growth. This role offers more than administrative work - it's your opportunity to make a meaningful impact by ensuring the smooth and efficient operation of our headquarters.

**#SGSHHQ**: