Ccq Journeyman Security Technician

**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Systems Technician.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Installs, programs, test, repairs, and services a variety of non-routine security systems and equipment. Colleague is key interface for the provision of technical support and training for the customer and as such is accountable for maximizing customer satisfaction. Refers only the most complex issues to higher levels.
- Reads blueprints, schematics, manuals, and other specifications to determine installation procedures; Interprets manuals, schematics, and wiring diagrams, and repairs equipment, utilizing knowledge of electronics and using standard test instruments and hand tools.
- Operates systems to demonstrate equipment, commission new systems, analyze performance and identify malfunctions. Writes a variety of non-routine programs for systems.
- Consults with supervisor to resolve unusual problems in system operation, maintenance, and warranty work.
- Advises supervisor regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
- Executes most of the technical aspects of multiple projects with varying timelines and budgets including programming, graphics development, start-up, certification testing, customer training, close-out documentation, and on-going technical support etc.
- Identifies potential project risks, communicates to appropriate parties and assist in the development and implementation of strategies to minimize impact and to control deviations from estimated costs and project deadlines.
- Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes in scope and identifies ways to continuously improve customer satisfaction.
- Using technical knowledge, skills and experience, acts as a mentor to less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
- Always acts as “our customer’s best service provider” thereby ensuring Convergint is the customer’s first choice for service.

**What You’ll Need**
- Exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted
- Solid technical skills and experience related to building automation systems and/or electronic security systems
- Solid programming/integration skills and proven ability to troubleshoot problems and look for solutions
- Must be a self-starter and work well without supervision
- Valid driver’s license required.
- Strong verbal, written and interpersonal communication skills
- Solid organizational skills and the ability to handle multiple projects simultaneously

**Requirements**:

- Diploma in Electronics preferred
- Relevant trade experience preferred
- Minimum of Two years of previous, relevant field experience required.
- Three to Five years’ experience in the electronic security industry
- Product-specific certifications are helpful; industry-specific certifications and/or licenses are an asset.

**Company Benefits and Perks**

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

- Company Holidays and Paid Time Off
- Fun & Laughter Day Off
- Immediate comprehensive benefit plan (medical, dental, etc.)
- Employer contribution to RRSP;
- Work environment committed to safety;
- Fleet Vehicle
- Colleague Assistance Program
- Tuition reimbursement
- Competitive salary and compensation plan
- Corporate Social Responsibility Day
- And much more

**Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.**

**Visit our Convergint careers site to learn more a