Superviseur Des Transports

Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry - HIV acquired through needle-stick injuries.
- In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going...

Directly reporting to the Operations Manager, the Transportation Supervisor will be responsible for managing and directing our transport operations. Management and performance monitoring of company drivers, dispatch employees, and vehicle fleet are the primary responsibilities of this position. In addition, the Transportation Supervisor will be responsible for collaborating with members of the management team to ensure efficiency in all current procedures, develop new processes, and implement effective long term transportation solutions to meet the needs of our expanding customer base.

Relevant directement du directeur des opérations, le superviseur des transports sera responsable de la gestion et de la direction de nos opérations de transport. La gestion et la surveillance du rendement des chauffeurs de l'entreprise, des employés de répartition et du parc de véhicules sont les principales responsabilités de ce poste. De plus, le superviseur des transports sera chargé de collaborer avec les membres de l'équipe de direction pour assurer l'efficacité de toutes les procédures actuelles, développer de nouveaux processus et mettre en œuvre des solutions de transport efficaces à long terme pour répondre aux besoins de notre clientèle en expansion.

**Responsibilities and Duties**:

- Supervise the activities of the transportation department including the directing, advising, and managing of direct and indirect employees to ensure strong team member performance
- Establish performance expectations, monitor against expectations, and provide necessary feedback to team members to enhance their growth in position and promotional opportunities
- Will be expected to be replacement driver when driver don's show up
- Recommend the hiring, promotion, and discharge of team members within the scope of responsibility
- Monitor workloads placed on drivers by dispatch to ensure they are achievable and align with service commitments to customers
- Perform regular driver ride-a-longs to assess and monitor performance and gauge customer feedback
- Address team member and customer complaints, such as, damaged items, driver performance, shipment delays, by conducting a thorough investigation, completing required documentation, and providing a timely resolution
- Track and monitor driver activity, such as driver hours, excessive stop times, CVOR performance, etc.
- Monitor, track and approve driver and dispatch employee payroll.
- Responsible for oversight of vacation and sick time coverage for all driver routes to ensure business continuity
- Ensure the dispatch department is seamlessly integrated into the entire transportation system always striving for maximum route efficiency and productivity
- Coordinates route schedules for maximum efficiency and meeting customer requirements
- Oversee the debrief session feedback between dispatch and drivers to identify issues, leads, and trends to assist with solving customer service issues
- Implement, monitor and maintain Key Performance Indicators (KPI) measures
- Prepare reports for management as instructed
- Provides for team member safety by promoting safe work practices, monitoring compliance with EHS policies, and minimizing physical hazards to ensure an overall safe work environment
- Ensure mínimal errors are made and high quality of customer service is delivered
- Reduce overtime/manage accurate head count and performance
- Create cost saving initiatives Perform other duties as required by management- Superviser les activités du service des transports, y compris la direction, le conseil et la gestion des employés directs et indirects pour assurer une solide performance des membres de l'équipe
- Établir les attentes de performance, suivre les attentes et fournir les commentaires nécessaires aux membres de l'équipe pour améliorer leur croissance en poste et les opportunités promotionnelles
- Sera censé être le conducteur de remplacement lorsque le conducteur ne se présentera pas
- Recommander l'embauche, la promotion et le renvoi des membres de l'équipe dans le cadre de la responsabilité
- Surveiller les charges de travail placées sur les chauffeurs par répartition pour s'assurer qu'elles sont réalisables et s'alignent sur les engagements de service envers les clients
- Effectuer