Pxg - Player Support Specialist (Remote, Canada)

6 days ago

Toronto, Canada Yam Worldwide Full time

PXG was founded by American entrepreneur and philanthropist Bob Parsons with the sole intent to design and develop the world’s finest golf clubs - and we believe we have done just that With no cost or time constraints, PXG is committed to the long process of researching various alloys, exploring new technologies, and identifying the unique properties that make PXG clubs perform unlike anything else. With no set product release cycles, the company takes its time and pours every ounce of innovation into each new club design. PXG offers a full line-up of right and left-handed golf clubs, including drivers, fairway woods, hybrids, irons, wedges, and putters, as well as a complete line of high-performance, fashion-forward apparel. Ready to join the PXG team?

Description:
Please note: This position is remote. Shifts will include working Saturday and/or Sunday.

**Responsibilities**:

- Provide “first call” resolution status and proactively ensure order information is highly accurate
- Update customers on various promotions and incorporate details as part of regular discussion items with customers
- Confirm fitting details and appointment information with customers, internal staff and various golf clubs (‘Green Grass”) in a timely manner
- Recognize, document and alert Supervisor of trends in customer calls
- Capture, document and update details from customer interactions via in-house database
- Conduct follow-up quality checks with customers for feedback/satisfaction on fitting appointment
- Develop strong partnership with internal fitting team and Green Grass accounts to create/schedule PXG fitting events
- Maintain product knowledge and keep up-to-date on new product details, etc.
- Perform other related duties as needed

Experience and Education:

- Minimum of 2+ years of inbound customer service experience and/or related experience
- Sales experience required
- Golf industry experience preferred

Skills Required:

- Engaging, confident and articulate communicator with passion to provide solutions-based resolution
- Must have strong command of the English language, and able to speak, read and write in English
- Flexible approach, based on business demand, and willingness to work in an environment of changing and competing priorities
- Possess a high level of self-motivation, accountability, and willingness to do, and learn, what it takes to get the job done
- Strong time management and organization skills
- Ability to work as part of a highly collaborative team, and equally effective as an independent contributor
- High level of integrity, sound judgement and discretion
- Proficient in Microsoft Office specifically, Word and Excel, and previous customer database experience highly desired

Working Conditions:
This position is remote. May require working a Saturday or Sunday shift, including nights. This position works in an office environment. Must be able to sit/stand for long periods of time.

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