Building Supervisor Yhm

Reporting to the Operations Manager, the Shift Supervisor will be responsible for managing cleaning operations and staff assigned to the commercial client site.

**1 Supervisor Position 5 days per week**
Day Shift: 7 AM to 3:30 PM

Afternoon Shift: 3:00PM to 11:30 PM

Night Shift: 11:00 PM to 7:30 AM

**DUTIES & RESPONSIBILITIES**
The following is a list of the essential duties and responsibilities of this job. The tasks and the time spent performing each task may vary as business needs require. ServiceMaster Clean maintains the right to modify job duties and responsibilities at its discretion.

**Functional Duties**
- Maintain all building areas above established quality standards
- Train new hires on job requirements and employment expectations, which includes the ServiceMaster Capture and Removal Cleaning System, cleaning safety, and expectations for personal and professional conduct
- Manage work projects and assign crews/staff as required
- Manage performance of crews/staff on work assignments, regularly communicate performance expectations and provide feedback to address opportunities/improve productivity to Operations Manager
- Monitor adherence to standards/policies set by ServiceMaster, including, but not limited to, timely attendance to work assignments, dress code and personal appearance of crew/staff on a daily basis
- Ensure periodic cleaning schedule is adhered to by assigned staff and find additional/replacement staff to work on those projects if necessary
- Manage inventory of supplies by reviewing usage, condition of equipment and restocking by crew/staff
- Assign and supervise crew/staff to ensure established standards are met for internal and external building security and lighting requirements on a daily basis
- Adjust schedules and shift times as necessary to accommodate changes in traffic patterns, weather conditions or personal emergencies, and communicate in a timely manner to crew/staff
- Provide support to employees and Operations Manager to ensure job satisfaction, vacation and illness coverage as needed
- Monitor and assist employees in Express Time clock in/out procedures as needed
- Shift Supervisors should work together to create a good working relationship
- Attend and fulfill Client's requests within the criteria and report to ServiceMaster Operations Manager
- Always detect and address issues proactively and professionally
- Write reports and keep logs for future references

**General**
- Establish positive rapport with clients when possible
- Provide an exceptional level of service that exceeds the expectation of the client
- Conduct all work in accordance with company safety policies
- Adherence to all company workplace policies
- Perform other duties as may be required

**QUALIFICATIONS**
To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. The requirements listed below are representative of the knowledge skills and abilities required. Employees who do not possess the requirements for a job at the time of hire are expected to attain the skills, knowledge and abilities required within a specified period of time as agreed upon, in writing, with the Manager and/or Franchise Owner. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Characteristic and Ability Requirements**
- Ability to manage people and drive performance of crew/staff
- Effective communication skills both written and verbal
- Ability to engage clients in conversations to service their needs and meet expectations
- Proven ability to build and maintain strong working relationships
- Pride taken in providing clean residential and commercial environments to clients
- Strong attention to detail and ability to multi-task
- Demonstrated sound work ethics
- Flexible, adaptable and able to work effectively in a variety of settings
- Works well independently and in a team environment

**Educational Requirements**
Education Required: High School and Post-secondary education and/or the equivalent combination of education and experience in the industry.

Other Education/Certification/Training preferred: n/a

**Work Experience Requirements**
Work experience required: Minimum of three (3) years of experience in a supervisory role. Experience in commercial cleaning is preferred.

Job related experience required: Minimum of five (5) years of experience in cleaning services.

**Technical Requirements**
Equipment: Vacuum cleaners, dust-aids, hardwood cleaners

Other: WHIMS

**Competencies**
- Accountability - sets standards of performance for self; assumes responsibility and accountability for successfully completing tasks; encourages others to take responsibility.
- Adaptability treats new situations or changes as an opportunity for growth; focuses on the benefits of change; speaks positively about the change; modifies behavior effectively and tries new approach without resistance.
- Builds Tru