Member Solutions Centre Representative I

4 days ago

Winkler, Canada Access Credit Union Full time

End Date: July 2, 2025

**Grow your career with one of Manitoba's Top Employers since 2014.**:
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

**At Access Credit Union, our values are straightforward**:

- Do good
- Be better
- Own it
- Move forward

**Key Responsibilities and Accountabilities**
- Creating positive impressions as the first point of contact for members and potential members contacting Access Credit Union.
- Maintain thorough knowledge of and adhere to credit union policies and procedures on risk management, confidentiality, security and fraud prevention.
- Proactively respond, identify and cross-sell products and service using an advice-based approach
- Utilize open-ended questions and techniques to overcome business objections
- Refer to the appropriate credit union specialist for lending and wealth management inquiries

This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.

**Essential Qualifications**
- Grade 12 diploma or equivalent
- Minimum of 1-year previous experience in customer/member service role, experience within a contact centre or financial service preferred
- Knowledge of Access Credit Union’s products and services
- Demonstrated desire to serve others in a friendly and professional manner
- Ability to identify and willingness to act upon sales and service opportunities
- Strong interpersonal and communication skills, both verbal and written
- Ability to work in fast-paced environment and perform well under pressure

**Employee Sub-Type**

Fixed Term (Fixed Term)

**Target End Date**

2026-05-29

**Starting Salary**

$40,492.92

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