Housing Support Worker

**Housing Support Worker-**Full Time**_**:_ **Temporary Contract (**_**until March 31st 2025**_**)**

**Company Overview**

**Position Overview**

Reporting to the Program Director, Shelter and Supportive Housing, The Housing Support Worker provides individualized support to clients, assisting them in achieving their housing-related goals through comprehensive case management, advocacy, and support services. The Housing actively participates in the Shelter and all other Street Haven programs. Housing Support Worker liaises with community agencies, landlords, the Housing Homeless Network, and RENT.

**Key Responsibilities**

**Housing Case Management**
- Conduct collaborative initial housing intake assessments
- Facilitate client transitions from shelter to community housing
- Provide crisis intervention and eviction prevention support
- Offer life skills coaching, budgeting guidance, and community resource navigation
- Maintain a caseload of 6-10 shelter clients
- Collaborate with Shelter Counsellors

**Advocacy and Outreach**
- Facilitate landlord communications and housing site visits
- Support client referrals to essential services (furniture banks, food banks, healthcare, immigration resources, schools, legal services)
- Advocate for client needs
- Collaborate with internal and external housing support networks

**Education and Training**
- Develop and conduct monthly housing workshops
- Facilitate program development with community service providers
- Provide staff training and agency orientation
- Represent the organization in community organizations

**Administrative Duties**
- Prepare and submit quarterly and final reports to Shelter Support and Housing Administration
- Maintain Housing Help database
- Assist in developing funding proposals
- Update Housing Information Board
- Manage housing and eviction inquiries
- Complete special projects as assigned

**Decision-Making Authority**

Within the scope of responsibilities, the Housing Support Worker:

- Manages the Housing Program in conjunction with Shelter Counsellors
- Makes client-related decisions independently
- Consults Program Manager for major decisions

**Leadership Competencies**
- Adaptability
- Equity and Inclusion
- Communication
- Technical Proficiency
- Conflict Resolution
- Continuous Learning
- Innovation
- Strategic Decision-Making
- Proactive Initiative
- Organizational Collaboration
- Problem-Solving

Qualifications and requirements

**Education**
- Degree or 2-year diploma from a registered community in Human Services, Social Work with a minimum of 2 years related experience.

**Experience**
- Minimum of 2 years’ relevant experience preferably in communal living settings.
- Experience working with marginalized women facing concurrent disorders

**Required Skills**:

- Strong conflict resolution abilities
- Excellent communication skills
- Proficiency in database management
- Empathy and client-centered approach
- Knowledge of housing support systems
- Ability to work collaboratively

Working Environment
- Days and evenings
- This position may be single shifted
- This position involves walking, commuting and participating in client recreational activities
- The environment is dynamic and unpredictable and involves regular exposure to clients who have been homeless and are living with challenges associated with mental health and addictions.

**Where we work**

This role is based in Downtown Toronto and requires working on-site 5 days a week, 40 hours weekly. Occasional evening or weekend work may be required. Some travel to other sites as needed.

**Inclusion**

We are committed to creating an inclusive and equitable workplace. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise us in advance if you require accommodation so we can plan as necessary.

**Application process**

To be considered for this position, you are a woman committed to the mission of Street Haven. Street Haven is directed by the principles of Housing First and Harm Reduction, with all policies, procedures and service delivery informed by a demonstrated commitment to diversity and inclusion.

**Job Types**: Full-time, Fixed term contract
Contract length: 4 months

Pay: $23.00-$25.00 per hour

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Application question(s):

- This is an onsite role. Is this suitable for you?
- Please share your ideal salary range for this role.
- How many years of experience do you have with communal living settings?
- Do you have experience working with marginalized women facing concurrent disorders?

Work Location: In person