Manager, Consumer Support and Document Management

7 days ago

Regina, Canada Conexus Credit Union Full time

At Conexus, we are focused on supporting our members with their needs of today, while also helping them work towards their goals for the future. It’s more than conducting a banking transaction, it’s about providing our members with insightful content, tools, expert advice, and a full suite of products to empower them and inspire confidence in their financial decision-making. We prioritize growth and efficiency and are champions of every members success for a thriving Saskatchewan. We do this by lending an ear to each member’s unique needs throughout Saskatchewan, ensuring personalized solutions.

Our employees are confident, curious, courageous and committed. They are the reason we consistently deliver outstanding member experiences. They’re more than just individuals who come to work each day, each employee is a vital part of Conexus.

We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis.

**The bigger picture**

We’re looking for a strategic, forward-thinking and result driven individual to come on board as our Manager, Consumer Support and Document Management for up to a 36-month term at our Henderson location in Regina. You will be responsible for leading a team of leaders within our Consumer Support Centre and Document Management Centre. You will also be responsible for developing and implementing strategic initiatives that support growth and efficiencies within Conexus.

**How you’ll be spending your time**
- Coaching, empowering, and leading a team of direct reports to maximize member experience and operational performance
- Ensuring the delivery of consumer lending support and document management service solutions that comply with policy and legislation
- Monitoring and breaking down processes to reduce wasted steps to drive efficiencies
- Identifying and managing risks and opportunities while ensuring adherence to company policies and legislation

**The way people describe you**
- You are a driven individual who strives to grow the success of your team through continuous coaching and empowerment
- You possess excellent interpersonal, relationship building and communication skills
- You promote and cultivate an environment that continually seeks and identifies areas to increase efficiencies

**The experience you bring**
- 4+ years formal leadership
- 7+ years lending or loan administration
- Knowledge and understanding of loan policy
- Proficient in Microsoft Office Suite

**Salary Range**:
$79,880 - $106,500 with 13% Short Term Incentive Target

**Benefits and Perks**

The success of our members relies heavily on the performance and accomplishments of our employees. That’s why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits include, but are not limited to:

- Preferred rates for all your banking needs helping to make life more affordable.
- Generous vacation benefits with 10 additional paid days off giving you time to spend on what’s most important to you.
- Competitive benefit package options covering off all aspects of personal wellness.
- 7% pension matching after one year of employment to support you towards retirement.

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