Residence and Guest Services Coordinator

RESIDENCE AND GUEST SERVICES COORDINATOR

**GUEST ACCOMMODATION SERVICES, CAMPUS SERVICE**

**Competition No.** 24.12.398

**CATEGORY**

**SALARY**

**CLOSING DATE**
- Full-Time Continuing (35 hours per week)
- MSA Band D (Steps 1-8): $26.083 - $37.932 per hour. $47,471 - $69,036 per annum (Based on 35 hours per week).
- January 15, 2025

**About Us**:

- MacEwan University is where caring faculty help people connect their passions to their future paths. Located in the heart of Edmonton’s diverse and dynamic downtown community, and on the traditional lands of Treaty 6 First Nations and homelands of the Métis people, MacEwan is known for exceptional undergraduate learning. With its dedication to teaching excellence, informed by scholarly research, innovation, and creative activity, MacEwan provides an exceptional collaborative and supportive learning environment with a commitment to human rights, environmental sustainability, and opportunities for community engagement. We are committed to creating an equitable, diverse, inclusive, and welcoming community for all peoples, cultures, and identities.

Our comprehensive undergraduate university offers 55 programs to more than 19,000 full
- and part-time students in business, communications, community and human services, design, fine and performing arts, health, humanities, natural science, nursing, public safety, and social science. Through a wide array of experiential learning opportunities, and strategic relationships in the community, we partner with others to produce graduates of stature. Along with a robust grounding in their chosen disciplines, MacEwan students are given durable life skills that prepare them to take on the world.

**Opportunity**:
MacEwan University is seeking a detail-oriented Residence and Guest Services Coordinator for a full-time continuing opportunity with our Guest Accommodation Services department. Reporting to the Supervisor, Front Desk and Guest Services, you will manage and coordinate group accommodation bookings for external and internal clients, which includes analyzing client accommodation requirements, preparing accommodation quotes, advising the client on MacEwan University services, creating and managing the booking agreement, coordinating the accommodation and working collaboratively with clients and MacEwan service providers to ensure successful execution of the booking agreement.

Key responsibilities include:

- Selling residence accommodations rooms and services;
- Monitoring and managing the online StarRez Guest Services booking portal;
- Acting as the client's primary contact, managing the end-to-end client experience, and liaising between Residence Services, MacEwan service providers and the client;
- Interpreting and enforcing all contracted policies, including attrition, minors on campus and cancellation policies;
- Identifying, communicating and assisting the client and service providers in resolving any issues or problems that may arise during the stay;
- Preparing booking agreements and client invoices;
- Conducting regular post-stay calls and surveys;
- Researching, developing and obtaining prospective clients, business and events for MacEwan;
- Assisting with maintaining records, strategic planning, compiling reports and statistics on Guest Services activities, and hiring and training staff;
- Assisting with residence move-in/out, open house and other events and projects; and
- Conducting room inspections.

**SKILLS**:
You will have:

- Excellent verbal, written, and interpersonal communication skills;
- Excellent organizational skills, with the ability to manage a detailed and diverse workload and client portfolio, while prioritizing and completing tasks in a timely manner;
- Strong problem-solving and decision-making skills, with the ability to work independently, be proactive, and take initiative;
- The ability to maintain confidentiality and work in a professional, service oriented and tactful manner;
- Proficiency with data entry and Microsoft Word, Excel and Outlook programs; and
- Strong familiarity with hospitality and property management systems and software, such as StarRez.

**QUALIFICATIONS**:

- A minimum of a post-secondary diploma in a related field.
- A minimum of 3 years of relevant experience in a student residence, hotel or similar hospitality environment.
- Experience supervising and training front-line staff is considered an asset.
- An equivalent combination of education and experience may be considered.

**POSITION REQUIREMENTS**:

- The ability to work varied hours, which can include evenings, weekends, and overtime to accommodate operational needs.
- Rotating on-call coverage is required from May to August.

**BENEFITS**:
When you become part of the MacEwan University team, you will enjoy a competitive salary. Our total compensation package includes:

- Competitive base pay
- Generous vacation time
- Secure pension plan
- Flexible benefits package
- Continuous learning culture
- Opport