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IT Desktop Support Technician

3 weeks ago

Calgary, Canada Komatsu Full time

Date: Mar 6, 2025
- Location: Calgary, AB, CA, T2H 2W4
- Req ID: 32412
- Onsite or Remote: Onsite Position

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technological innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society.

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.
- Competitive wages
- Comprehensive benefits package (health & dental, vision coverage, healthcare spending account, and life insurance)
- Personal wellness spending account
- Company-sponsored registered pension plan (RPP) and matching program.
- Safety boot voucher
- Paid vacation
- Company-supplied tools
- 4/5 Rating on Glassdoor
- Sustainable employment
- Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment
- Discussion regarding full compensation package conducted upon initial pre-screen

**Job Overview**:
**Reports to**: IT Supervisor
**Shift**: 5x2 Monday - Friday
**Safety Sensitive**: No
- RCMP Criminal Record Check and submission of 5-year provincial driving record will be required
**Travel Requirement**:Up to 10%
**Relocation**: This position does not offer relocation

**Key Job Responsibilities**:

- Provide on-site technical support for assigned locations or groups. This includes, but is not limited to, support for PCs, laptops, tablets, mobile devices, video conferencing systems, conference room technologies, phone systems, and RF guns.
- Develop and maintain technical process and procedure documentation, as well as end-user documentation, ensuring clarity and accuracy for technical staff and users alike.
- Act as an escalation point during the rollout of new client technologies such as PCs, laptops, tablets, and mobile endpoint devices, ensuring smooth transitions and resolving any issues that arise.
- Work closely with other IT support staff and departments to troubleshoot and resolve infrastructure-related issues.
- Complete IT service requests in department-related queues, addressing infrastructure needs, configuration, and performance issues.
- Provide engineering-level support for both operational and project-level hardware and software, contributing to the planning and execution of technology initiatives.
- Support the testing, evaluation, and implementation of new technologies and hardware, particularly within the infrastructure space.

**Qualifications/Requirements**:

- High School Diploma required, Certificates/Courses/Diploma in IT Services an asset
- 1-2 years of experience in desktop support or a related IT support role an asset
- Strong customer service skillset
- Excellent communication, interpersonal, and documentation skills
- Ability to work independently in a fast-paced environment and handle multiple complex tasks
- Expertise in troubleshooting and supporting desktop hardware, software, and mobile devices
- Knowledge of video conferencing systems, conference room technologies, phone systems
- Experience in supporting large-scale technology rollouts and deployments would be an asset

**Additional Information**:
At Komatsu (Joy Global Canada), we come from diverse backgrounds, with unique perspectives, experiences and contributions. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, or a conviction for which a pardon has been granted.

As we search for collective healing and true reconciliation, we are striving to build respectful partnerships with