Field Service Supervisor
2 weeks ago
**Position**: Field Service Supervisor**
**Relationships**:
**Reports to**: GM
**Direct Reports**: Installers and Service Technicians
**Internal**:Installers, Shared Operations, Sales, and Warehouse Departments
**External**: Customers and Vendors
**Key Position Responsibilities**:
- Customer Support & Field Service Excellence.- Conduct on-site assessments to identify, troubleshoot, and resolve installation-related issues efficiently and professionally.
- Act as the primary point of contact for customers during post-installation service, ensuring clear communication and a positive experience.
- Document all service activities, issue resolutions, and customer interactions using internal systems.
- Prepare detailed reports to track service trends and ensure accountability.
- Participate in regular staff and subcontractor meetings to discuss field updates and align on service goals.
- Promote customer engagement by encouraging survey completion and gathering feedback.
- Support installer recruitment, onboarding, and ranking processes.- Continuous improvement- Promote a culture of continuous improvement.
- Present ideas for improving customer care.
- Collaborate with customers, Design Consultants, Installers, and Vendors to identify opportunities to enhance service quality.
- Participate in installation meetings and sales meetings.
- Provide feedback from field insights to help strengthen internal processes, training, and customer satisfaction initiatives.
- Grow and develop the installation team
- Ensure the best field practices are being utilized and are as per the GM’s and customer expectations.**KPIs**:
- Improve completion days and trips
- Improve store warranty costs.
- Improve installation quality
- Improve Days in Inventory
**We have**:
- Training, development & career progression
- Competitive benefits plan
- Employee Assistance Program
- RRSP matching program
- Employee discounts
- An inclusive company culture
- Discounted Corporate Leisure Card Program
Page Break
-
Field Supervisor
4 days ago
Winnipeg, Manitoba, Canada Urecoat Inc. Full timeUrecoat is a commercial roofing and spray foam company based in Winnipeg, Manitoba. With over a decade of experience in the construction industry, Urecoat has built a strong reputation specializing in polyurethane spray foam systems for commercial flat roofing. Due to continued growth, we are seeking a Field Supervisor to join our expanding team.Position...
-
Field Supervisor
5 days ago
Winnipeg, Canada Paladin Security Group Ltd Full timeOverview Job Skills / Requirements The Field Supervisor will be responsible for managing after-hours scheduling operations and ensuring quality control in the field, 24 hours a day. This will be achieved by acting as a single point of contact for officers, coaching and supporting field staff, leading incident management and investigations, prioritizing...
-
Field Supervisor
2 weeks ago
Winnipeg, Manitoba, Canada Paladin Security Full timeOverview Job Skills / RequirementsThe Field Supervisor will be responsible for managing after-hours scheduling operations and ensuring quality control in the field, 24 hours a day. This will be achieved by acting as a single point of contact for officers, coaching and supporting field staff, leading incident management and investigations, prioritizing...
-
Field Supervisor, Winnipeg
6 days ago
Winnipeg, Canada Impark Full time**Description**: The Field Supervisor ensures the safe and efficient parking of guest vehicles while delivering service that exceeds our customer/client’s expectations. This position is responsible for responding quickly to customers’ requests and providing caring interactions with all guests at their assigned location. The Field Supervisor works closely...
-
Field Services Supervisor
1 week ago
Winnipeg, Canada AECOM Full timeCompany Description At AECOM, we’re delivering a better world. We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive. Our clients trust us to bring together the best people, ideas,...
-
Field Supervisor
3 weeks ago
Winnipeg, Canada Paladin Security Full timeOverview The Field Supervisor will be responsible for managing after-hours scheduling operations and ensuring quality control in the field, 24 hours a day. This will be achieved by acting as a single point of contact for officers, coaching and supporting field staff, leading incident management and investigations, prioritizing response and resource...
-
Field Operations Supervisors
3 weeks ago
Winnipeg, Canada NETES Full timeResponsibilitiesParticipates in the planning, organizing and control of census field operations for an assigned area.Trains and supervises a team of supervisors and coordinates their activities and those of their employees.Participates in the monitoring, analysis and evaluation of field operations by reviewing activity reports.Authorizes employees’ weekly...
-
Field Team Supervisor
2 weeks ago
Winnipeg, Canada Mr Rooter Plumbing of Winnipeg Full time**Job Summary**: Do you consider yourself a hero? Like to talk to people and make their day? Then you might be a perfect fit for Mr. Rooter Plumbing! We expect you to have prior experience in the plumbing and drain industry. You have proven communication skills with supervisors, colleagues, and customers. You are self-motivated, thrive in a fast-moving...
-
Field Operations Supervisor – After-Hours
5 days ago
Winnipeg, Canada Paladin Security Group Ltd Full timeA leading security services company is seeking a Field Supervisor in Winnipeg, Manitoba. This role involves managing after-hours scheduling and ensuring quality control in the field. The successful candidate will lead incident management, coach field staff, and liaise with clients and internal stakeholders. Candidates must have a minimum of 2 years of...
-
Field Service Technician
7 days ago
Winnipeg, Manitoba, Canada Inspiretci Full timeOur client, a world leader in machine tools is looking for a Field Service Technician. The incumbent will be responsible for installing, training customers on, and repairing CNC sheet metal fabrication machines, including laser systems. This role involves handling customer inquiries, managing our own schedule, and being available for flexible hours to...