Training Solutions Sales Manager

**JOB DESCRIPTION**

**Position title: Training Solutions Sales Manager**

**Reports to**: Senior Director, Airport Experience and Strategy Airport Service Quality (ASQ)

**Location**: Montreal, Canada

**Job Type**: Permanent

**1. Areas of Responsibility**:

- Develop and implement effective strategies to drive revenue growth through the promotion and sale of training solutions to clients across the airport ecosystem.
- Generate and manage leads, customer acquisition and retention with ACI Accredited Training Partners (ATP), Airports (HR, Training, other departments) and ASQ Development team.
- Develop and manage sales reporting activities, analyze trends, and provide actionable insight.
- Manage contractual responsibilities and ensure compliance with legal and regulatory requirements in collaboration with the Legal department.

**2. Major Duties and Accountabilities**:

- **Sales strategy and planning**
- Accountable for hitting revenue targets by increasing the number of in-house contracts and the contracts value.
- Proactive collaboration with GT Training Portfolio Managers and ASQ Development team to ensure integration of sales strategies with overall GT course management and ASQ sales targets.
- Assist the Global Training (GT) and ASQ team with the planning and execution of commercial tactics (bundling of products, multi-year plan)
- Participate in GT and ASQ operations meetings to:

- understand ongoing training needs of customers,
- build the proper SOP between GT and ASQ
- Provide updates on sale’s strategy and results.
- **Customer development and retention**
- Participate in key ACI World conferences, events and symposia to generate leads and build relationships with key clients and accounts (Example: CX Summit, WAGA).
- Support the sales process by managing the request for quotes, proposals, RFPs and follow-ups.
- **Contract management and reporting**
- Prepare contracts and follow-up for completion.
- Develop, manage, and monitor the sales tracking and reporting activities as well as the customer research and prospecting support.
- Provide sales forecasts.
- **Other duties as assigned**.

**3. Supervisory Responsibilities**:

- Potential for the establishment of a direct reporting structure as business volumes reach a specific threshold in the future.

4. **Education/ experience**
- University degree in administration, human resources, marketing or related discipline, postgraduate qualifications would be an asset.
- Minimum of 5 years of pertinent experience in sales and business development of services including training.
- Proven ability to build and maintain strong relationships with clients and key industry stakeholders.
- Strong sales strategy development, planning and execution skills.
- Familiarity with contractual management and negotiation.
- Demonstrated ability to meet and exceed revenue targets.
- Ability to formulate and articulate sales vision and objectives.
- Experience working within various international markets and cultures would be an asset.
- Aviation or airport-related experience would be an asset.

**5. Skills and abilities**:

- Proactive, collegial, tactful, and discreet in all dealings.
- Excellent written and spoken English skills: ability to communicate in a welcoming, effective, and dynamic manner.
- Working knowledge in languages other than English would be an asset.
- Advanced proficiency with MS Office Suite software (MS Excel, MS Word, MS PowerPoint)
- Organizational skills.

**6. ACI World Values**
- Collaboration
- Innovation
- Accountability
- Integrity
- Sustainability

**What We Offer**
- Hybrid work
- Full benefits (health, vison and dental), including telemedicine
- RRSP company matching contribution
- 4 weeks of vacation per year
- Paid personal/sick days and mental health days (10- days every year
- Cell phone paid
- Social events and recognition programs
- Opus card discount
- Casual dress
- Training
- Employee rewards and recognition program
- Tedy Wellness Spending Account