Gen Ai Risk

**Job Summary**

**WHAT IS THE OPPORTUNITY?**

Advice Centre & Branch Technology (ACBT) provides industry leading Contact Centre capabilities to our business partners, bringing the Omni-Channel client experience to life. This team delivers cutting edge technology solutions for a rapidly-changing Contact Centre landscape.

As a Risk and Governance Lead for the GenAI team, you will provide sound risk advisory and compliance services, to help navigate the ever-evolving risk landscape for Gen AI initiatives within Advice Centre. The role will collaborate, develop, lead, communicate and execute activities to ensure all Risk artifacts and any associated findings are managed. This role will also require you to act as a key conduit between IT, Business and Risk partners and stakeholders.

**WHAT WILL YOU DO?**
- **Model Risk, Governance and Compliance Management**: Ensure all Advice Centre Gen AI use cases meet regulatory requirements and have any risk findings closed within the allotted remediation timeframes.
- ** Model Performance Framework**: Work with business to establish key model performance metrics for measure/monitor and establish an end-to-end dashboard that shows model performance and trends on an ongoing basis.
- ** Risk Management**: Establish and maintain strategic relationships with key risk partners including Enterprise Model Risk Management (EMRM) team to drive efficiencies and streamline the overall model certification processes for Gen AI projects within Advice Centre.
- ** Risk Documentation and Remediation**: Assist the teams through Risk documentation for remediation and acceptance following Enterprise best practices while maintaining an overall compliance estate as per the defined guidelines.
- ** Risk Monitoring and Automation**: Partner with stakeholders to implement control testing/monitoring automation where possible, driving efficiencies for coverage/assurance.
- ** Centralized Dashboard**: Help develop and build a centralized Model Accuracy Dashboard for all GenAI use cases within Advice Centre.

**WHAT DO YOU NEED TO SUCCEED?**

**Must have**:

- 5+ years of information security and information risk experience.
- Strong ability to perform IT risk assessments following a defined Risk Management framework, standards, policies, and industry best practices.
- Creative problem-solving and analytical skills with the proven ability to exercise flexibility and judgment while partnering with stakeholders at different levels of the organization.
- Ability to challenge current Risk and Governance landscape, looking to increase efficiencies and drive changes on existing processes.
- Strong analytical, communication, presentation and facilitation skills
- Ability to manage, oversee and guide cross-functional team members from IT and Business

**Nice-to-have**:

- Knowledge of RBC’s Enterprise Model Risk Policies and Standards
- Safe AI adoption advocacy and best practices
- Strong communication skills and ability to explain highly technical information to drive/influence decisions across stakeholders.
- Strategic thinker with excellent interpersonal skills to work across technical and executive stakeholders Program Management and Agile delivery experience

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work

**Job Skills**

Dashboard Reporting, Generative AI, Information Security Auditing, Model Risk, Operational Delivery, Problem Management, Process Management, Prompt Design, Remediation, Risk Governance, Risk Monitoring, Teamwork

**Additional Job Details**

**Address**:
RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTO

**City**:
TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-07-18

**Application Deadline**:
2025-08-15

**I**nclusion** and Equal Opportunity Employment**

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to brin