Front Desk Supervisor

6 days ago

Montréal QC, Canada Holiday Inn Monreal Centre-Ville Full time

**Responsibilities**:
Operate all aspects of the Opera computer system, including software maintenance, report generation and analysis, and simple configuration changes;
Update group information. Maintain, monitor and prepare group requirements.

Help maintain the inventory of office and departmental materials;
Review Front Office logbook and guest feedback forms daily;
Enter all travel agent bookings we receive;
Respond to customer requests in a reasonable time;
Make sure to perform the daily tasks required according to the shift;
Ensure that the schedule is properly made for the next 2 days;
Perform other tasks requested by his immediate superior.

Assist front desk clerks with guest check-in and check-out.

Provide immediate and corrective attention to customer complaints.

Supervise the work of receptionists to ensure that the work is done well.

Respond to reservation calls when necessary.

Replace employees during their breaks.

Know in depth all the facilities of the hotel such as: restaurant, bar, shops and SPA, in order to promote them to our customers and answer the questions of the receptionists.

Act as Duty Manager during the evening shift, take initiative on incidents in other departments, respond to customer inquiries and handle complaints.

Know the emergency procedures in case of fire or any other major incident.

Being close to the employees at the reception to ensure constant supervision and an atmosphere of trust, having “Leadership”.

In the absence of the Director, take the necessary initiatives to ensure prompt, courteous and professional service at all times.

**REQUIREMENTS**

DEC in hotel management or other related field;
Relevant experience (2 years or more);
Skills for human resources management (work team management, conflict management, supervision);
Proven customer service skills;
Skills for teamwork, autonomy, dynamism, communication, work under pressure and initiative;
Bilingualism (French/English) knowledge of a third language is an asset;
Knowledge of basic principles of management and relevant computer systems;
Knowledge of the tourism industry and customer needs;
Working knowledge of Opera software or other systems;
Welcoming, courteous and responsible.

2 years of reception experience

1 year supervisory experience

Bilingualism (French and English)

Available for variable hours, evenings and weekends (3 p.m. to 11 p.m.)

Microsoft Windows, Holidex plus, Opera (an asset)

Type d'emploi : Temps plein

Rémunération : 47 000,00$ par an

Avantages:

- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Cotisation égale au RÉER
- Nourriture à Prix Réduit ou Gratuite
- Régime de retraite
- Stationnement sur place

Horaire:

- 8 Heures
- Du Lundi au Vendredi
- Fins de semaine au besoin
- Quart de jour
- Quart de nuit
- Quart de soir
- Quart du matin
- Travail les jours fériés

Lieu du poste : En présentiel

  • Front Desk Supervisor

    1 week ago

    Montréal, QC HA G, Canada Hotel Le Cantlie Suites Full time $45,000 - $65,000 per year

    About Us:Le Cantlie Suites is a boutique hotel committed to delivering exceptional guest experiences with a personal touch. We pride ourselves on our warm, professional service and creating memorable stays for all our guests.Job SummaryWe are seeking a dedicated and professional Front Desk Manager to oversee the daily operations of our front desk team. The...

  • Front Desk Agent

    2 days ago

    Montréal, QC, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Manager

    4 days ago

    Montréal, QC, Canada Marriott International, Inc Full time

    **Additional Information** Night position **Job Number** 24174757 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...

  • Front Office Supervisor

    1 week ago

    Montréal, Canada Complexe Humaniti Montréal Full time

    The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered grocery store, a fitness...

  • Front Desk Receptionist

    4 days ago

    Montréal, QC, Canada ACQUISITEX IMMOBILIER INC. Full time

    **About Us**: ACQUISITEX IMMOBILIER INC. is a leading real estate agency specializing in residential and commercial property transactions across Canada. We are committed to delivering exceptional service to our clients and fostering a professional and welcoming work environment for our team. Join us and be part of a dynamic and supportive team that values...

  • Night Front Desk Agent

    4 days ago

    Montréal, QC, Canada Ramada Plaza Montreal Full time

    **Job Summary** **Responsibilities**: - Greet guests upon arrival and ensure a smooth check-in process - Answer phone calls and assist with inquiries or reservations - Handle guest check-outs efficiently - Provide information about hotel services, facilities, and local attractions - Assist with guest requests and resolve any issues promptly - Maintain a...

  • Front Desk Manager

    1 week ago

    Montréal, QC H3B 2L7, Canada Marriott International, Inc Full time

    **Additional Information** **Job Number**24188652 **Job Category**Rooms & Guest Services Operations **Location**Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada, H3B 2L7 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...

  • Front Desk Receptionist

    6 days ago

    Montréal, QC, Canada Material Legal Technologies Inc. Full time

    We are seeking a professional, friendly, and detail-oriented individual to join our legal team as a Front Desk Receptionist. As the first point of contact for clients and visitors, you will play a critical role in ensuring the smooth operation of our office and providing excellent customer service. This is an exciting opportunity for someone looking to work...

  • Front Desk Agent

    2 weeks ago

    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...

  • Front Desk Agent

    2 weeks ago

    Montréal, Canada Hôtel Faubourg Montréal Full time

    Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...