Front Desk Supervisor
2 weeks ago
**Responsibilities**:
Operate all aspects of the Opera computer system, including software maintenance, report generation and analysis, and simple configuration changes;
Update group information. Maintain, monitor and prepare group requirements.
Help maintain the inventory of office and departmental materials;
Review Front Office logbook and guest feedback forms daily;
Enter all travel agent bookings we receive;
Respond to customer requests in a reasonable time;
Make sure to perform the daily tasks required according to the shift;
Ensure that the schedule is properly made for the next 2 days;
Perform other tasks requested by his immediate superior.
Assist front desk clerks with guest check-in and check-out.
Provide immediate and corrective attention to customer complaints.
Supervise the work of receptionists to ensure that the work is done well.
Respond to reservation calls when necessary.
Replace employees during their breaks.
Know in depth all the facilities of the hotel such as: restaurant, bar, shops and SPA, in order to promote them to our customers and answer the questions of the receptionists.
Act as Duty Manager during the evening shift, take initiative on incidents in other departments, respond to customer inquiries and handle complaints.
Know the emergency procedures in case of fire or any other major incident.
Being close to the employees at the reception to ensure constant supervision and an atmosphere of trust, having “Leadership”.
In the absence of the Director, take the necessary initiatives to ensure prompt, courteous and professional service at all times.
**REQUIREMENTS**
DEC in hotel management or other related field;
Relevant experience (2 years or more);
Skills for human resources management (work team management, conflict management, supervision);
Proven customer service skills;
Skills for teamwork, autonomy, dynamism, communication, work under pressure and initiative;
Bilingualism (French/English) knowledge of a third language is an asset;
Knowledge of basic principles of management and relevant computer systems;
Knowledge of the tourism industry and customer needs;
Working knowledge of Opera software or other systems;
Welcoming, courteous and responsible.
2 years of reception experience
1 year supervisory experience
Bilingualism (French and English)
Available for variable hours, evenings and weekends (3 p.m. to 11 p.m.)
Microsoft Windows, Holidex plus, Opera (an asset)
Type d'emploi : Temps plein
Rémunération : 47 000,00$ par an
Avantages:
- Assurance Dentaire
- Assurance Invalidité
- Assurance Maladie Complémentaire
- Assurance Vie
- Assurance Vision
- Cotisation égale au RÉER
- Nourriture à Prix Réduit ou Gratuite
- Régime de retraite
- Stationnement sur place
Horaire:
- 8 Heures
- Du Lundi au Vendredi
- Fins de semaine au besoin
- Quart de jour
- Quart de nuit
- Quart de soir
- Quart du matin
- Travail les jours fériés
Lieu du poste : En présentiel
-
Front Desk Supervisor
4 days ago
Montréal, Canada Hotel Cantlie & Suites Waldorf Realties Full time**About Us**: Le Cantlie Suites is a boutique hotel committed to delivering exceptional guest experiences with a personal touch. We pride ourselves on our warm, professional service and creating memorable stays for all our guests. **Job Summary** **Duties** - Supervise and train front desk staff to ensure high standards of guest service and satisfaction. -...
-
Front Desk Agent
1 week ago
Montréal, QC, Canada Hôtel Faubourg Montréal Full timeUnder the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting the caller -...
-
Front Desk Receptionist
2 weeks ago
Montréal, QC, Canada Lelux Hotel Full timeWe are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...
-
Front Office Supervisor
3 days ago
Montréal, Canada Humaniti Hotel Montréal, Autograph Collection by Marriott Full time**Front Office Supervisor** The Humaniti Hotel Montreal is the very first Autograph Collection by Marriott hotel to establish itself in Quebec, in all its grace and sophistication. Open since June 2021, the hotel is located in the heart of a vertical community that includes condos, residences, offices, two restaurants, a lounge, a bakery, a health centered...
-
Front Desk Manager
1 week ago
Montréal, QC, Canada Marriott International, Inc Full time**Additional Information** Night position **Job Number** 24174757 **Job Category** Rooms & Guest Services Operations **Location** Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the...
-
Front Desk Receptionist
1 week ago
Montréal, QC, Canada ACQUISITEX IMMOBILIER INC. Full time**About Us**: ACQUISITEX IMMOBILIER INC. is a leading real estate agency specializing in residential and commercial property transactions across Canada. We are committed to delivering exceptional service to our clients and fostering a professional and welcoming work environment for our team. Join us and be part of a dynamic and supportive team that values...
-
Front Desk Receptionist
4 days ago
Montréal, QC, Canada CARDIOGENIX MEDICAL CLINIC INC. Full time**Front Desk Receptionist at CARDIOGENIX MEDICAL CLINIC INC.** **CARDIOGENIX MEDICAL CLINIC INC.** is a leading Canadian clinic specializing in cardiological health, dedicated to providing high-quality medical services to our patients. As we expand our team, we are seeking a responsible and friendly **Front Desk Receptionist** to join our reception...
-
Night Front Desk Agent
1 week ago
Montréal, QC, Canada Ramada Plaza Montreal Full time**Job Summary** **Responsibilities**: - Greet guests upon arrival and ensure a smooth check-in process - Answer phone calls and assist with inquiries or reservations - Handle guest check-outs efficiently - Provide information about hotel services, facilities, and local attractions - Assist with guest requests and resolve any issues promptly - Maintain a...
-
Front Desk Manager
2 weeks ago
Montréal, QC H3B 2L7, Canada Marriott International, Inc Full time**Additional Information** **Job Number**24188652 **Job Category**Rooms & Guest Services Operations **Location**Le Centre Sheraton Montreal Hotel, 1201 Boulevard Rene-Levesque West, Montreal, QC, Canada, H3B 2L7 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front...
-
Front Desk Agent
4 days ago
Montréal, Canada Hôtel Faubourg Montréal Full timeJob description Under the authority of the Supervisor and the Director of Front Office; the responsibilities and main tasks of the Front desk agent refer to the following list but are not limited to: **Responsibilities** - Always offer professional, friendly and kind service - Process all external and internal calls, either by redirecting calls or assisting...