Information Technology Support Technician

2 days ago


Markham, Canada Invictus solutions inc Full time

Are you a tech-savvy problem solver with a passion for delivering top-notch IT support? We are looking for an IT Support Technician to join our team and provide remote assistance to our clients.

**MAJOR RESPONSIBILITIES**:

- Provide remote technical support to clients, including troubleshooting hardware and software issues, installing and configuring equipment, and resolving network connectivity issues.
- Collaborate with clients to understand their IT needs and recommend appropriate solutions to enhance efficiency and productivity.
- Perform routine maintenance tasks, such as system updates, backups, and security patches, to ensure optimal performance and security of IT systems.
- Document all support activities, including resolutions, recommendations, and client interactions, to maintain accurate records and facilitate knowledge sharing.
- Stay current with industry trends and emerging technologies to provide proactive support and innovative solutions to clients.
- Responds to, reviews, prioritizes, and processes Service Desk tickets.
- Strong understanding of PC hardware and software.
- Experience with Ticketing system is an asset
- Experience with general networking concepts, VPN
- **Requirements**:

- Proven experience in IT support roles, with a strong foundation in troubleshooting hardware, software, and network issues.
- Solid understanding of computer systems, networks, and peripherals, with the ability to quickly learn and adapt to new technologies.
- Phenomenal organizational, written, verbal, and interpersonal communication skills are a necessity
- Proficiency in English at a native or near-native level is required
- 2 years of directly related Tier 2 experience. 4+ years of experience alongside a BSC degree or equivalent experience is an asset

**Job Types**: Full-time, Permanent

Pay: $21.00-$26.00 per hour

**Benefits**:

- Paid time off
- Work from home

**Education**:

- AEC / DEP or Skilled Trade Certificate (required)

**Experience**:

- IT support: 2 years (required)

Work Location: Hybrid remote in Markham, ON L3R 3K2


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