Wingstop Shift Lead

**Company Overview**

Wingstop Canada is dedicated to Serve the World Flavour through our unique offerings and exceptional guest experience.

We are excited to be coming to Hamilton, Ontario If you are interested in joining the Wingstop Crew, please submit your resume. We looking forward to connecting with you

**We’re looking for someone who is**:

- **HUMBLE**: You understand that teamwork makes the dream work. You are a team player and can effectively deliver and receive constructive feedback.
- Always **HUNGRY**: You have a strong work ethic and can manage multiple timelines and projects with a sense of urgency. You work well under pressure and thrive in a fast-paced environment.
- **SMART**: You are an ongoing learner. You have an insatiable curiosity and are continuously looking for ways to excel further. You also have emotional intelligence and can create genuine connections with your fellow Team Members and the guests.
- **SERVICE-MINDED**: You have a genuine desire to serve the guests to the best of your ability. You are outgoing, friendly, and positive. You also can maintain a calm, tactful demeanour when dealing with difficult situations.
- **ENTREPRENEURIAL**: You keep the goals of the business at top of mind because you know that achieving those results starts with you. You treat the restaurant as if it is your own business. You are well-organized and detail oriented.
- **AUTHENTIC**: You show up to work as your best self every single day. You give 100% to the task at hand and thoroughly support your general manager, team and the guests.
- All about having **FUN**: You understand that Wingstop isn’t just about chicken - it’s about the experience. You bring your unique flavour to every guest interaction and have fun with it

**Responsibilities**
- Ensure the restaurant environment is always safe for both Team Members and guests.
- Ensure staff are providing the guest with a positive, long-lasting impression of the Wingstop experience and contributing to a positive team environment.
- Resolve low level guest issues with efficiency and a positive attitude.
- Submit product orders, take daily inventory, and proper system documentation.
- Implement and monitor shift supervisor development and performance improvement plans. Ensure performance plans are written and executed as needed.
- Maintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the GM.
- Coach, mentor, and develop Team Members to ensure a high-performing restaurant team.
- Ensure all risk management issues follow company standards.
- Ensure completion of daily AM set-up/PM closing checklists and procedures.
- Handle all orders and inquiries in a friendly and professional manner and provide top quality products to all guests.
- Must follow ALL policy and procedures 100% of the time and expect the same from your team. Lead by example.
- Knowledgeable about the menu and being able to coach staff and supervisors to suggest and/or upsell to guests.
- Maintain food quality control and manage productivity at all times.
- Ensure food is handled safely and procedures are always followed by staff.
- Maintain up-to-date knowledge of all products and coach on procedural changes.
- Manage cleanliness of the interior and exterior of the restaurant.
- Open communication with GM on all safety, sanitation, or Team Member issues.

**Requirements**:

- Availability to work a variety of shifts, including late night closes (up to 3:00 am)
- Previous experience in a Supervisory role.

We’re committed to inclusive and accessible employment practices. If you require accommodation during the recruitment process, please let us know. We’ll work with you to ensure your needs are met.

**Job Types**: Full-time, Part-time, Permanent

**Benefits**:

- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount

Application question(s):

- Would you available to work evenings and weekend shifts? Note: The closing shift goes until 1:00 am weekdays and 3:00 am on weekends.

**Experience**:

- Supervisory: 1 year (required)

Work Location: In person