Applications Support Analyst

2 weeks ago

Calgary, Canada Calgary Catholic School District Full time

Applications Support Analyst

Information Technology

Catholic School Centre/St. Brother Andre Centre

Overall Accountability

Specific Accountabilities
- Provides first level call management, resolution, and escalations.
- Develops adhoc reports; assists in the documentation and maintenance of software functions, processes, and procedures.
- Provides guidance to schools on managing digital student records, focusing on administrative procedures and formal records processes.

**Qualifications**:

- High school diploma or equivalent
- Three (3) years of experience working with PowerSchool, CLASI and Brightspace preferred
- Experience with an information technology issue tracking system preferred.
- Experience working with teachers in an instructional environment and an excellent understanding of the school environment and school process cycles preferred
- Familiarity with PASI (Provincial Approach to Student Information)
- Strong proficiency in Adobe and Microsoft Excel
- Proficient with Microsoft Office and O365 productivity tools
- Physical ability to lift and move heavy boxes (up to 50 lbs.)
- Excellent verbal and written communication skills.

The Calgary Catholic School District is committed to fair and accessible employment practices and considers catholicity, equity, diversity, and inclusivity to be foundational to its institutional success.

The Calgary Catholic School District seeks to foster a workplace that reflects the full breadth of the communities it serves.

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