Clinical Coordinator, Physician Health Program

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**THE JOB**:Clinical Coordinator**

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $80,067 - $100,084

Reporting to the Manager, Clinical Services, the Clinical Coordinator joins a team of experienced health professionals providing services that support physicians and trainees in overcoming challenges that are affecting their health and well-being. Starting from the initial contact, and continuing for weeks or even years, you will assist clients who are faced with a range of issues including physical or mental illness, substance use, relationship difficulties, workplace stress or burnout, workplace relationships, regulatory complaints and more.

The Clinical Coordinator is responsible for receiving and screening incoming requests for service from physicians and physicians-in-training and deciding the level of intake assessment required to understand the client’s needs. They will co-create and implement follow-up treatment plans with our staff physicians to assist clients in achieving their goals and connect clients to appropriate community resources. The Clinical Coordinator will case manage numerous physician and physician-in-training clinical cases and ensure that up-to-date clinical notes and case summaries are maintained and consistent with PHP documentation standards.

Additionally, they will assist in managing relationships with external service providers and collaborate around outreach opportunities. The Clinical Coordinator will participate in clinical projects, will be encouraged to suggest improvements to service standards and participate in periodic reviews of the overall effectiveness of the Program_._

**WHAT SUCCESS LOOKS LIKE**

**Relationship Building (A)**:

- Builds trusting relationships and common understanding of issues and priorities for physicians and client groups.
- Ability to set shared objectives necessary for obtaining feedback and assistance.
- Frames issues to present opportunities and difficulties.
- Maintains effective communication by sharing ideas, best practices, trends and opportunities with client groups.
- Attends and maintains relationships with relevant formal and informal professional groups and organizations.
- Seeks referrals from others with relevant expertise and influence.

**Analytical Thinking (A)**:

- Determines criteria for assessing issues and opportunities. Establishes clear goals and priorities needed to assess performance.
- Identifies relationships and linkages between different information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Establishes clear goals and priorities.
- Anticipates potential problems and develops solutions needed to resolve them. Systemically analyzes relationships between apparently independent problems and issues.
- Reviews and cross reviews reports. Identifies trends as well as isolated events. Translates analytical reports into management presentations, and provides guidance to resolve issues.
- Anticipates the possible outcome of potential solutions. Identifies areas of significant concern or opportunity. Probes and initiates research to identify critical problems.

**Communication for Results (A)**:

- Converses with, writes reports for, and creates/delivers presentations to all levels of colleagues and peer groups in ways that support problem solving and planning. Seeks a consensus with business partners.
- Debates opinions, tests understanding, and clarifies judgments. Brings conflict into the open empathetically.
- Explains the context of multiple interrelated situations, asks searching, probing questions, and solicits expert advice prior to taking action and making recommendations.

**Problem Solving (A)**:

- Diagnoses problems using formal problem-solving tools and techniques from multiple angles and probes underlying issues to generate multiple potential solutions.
- Proactively anticipates and prevents problems.
- Devises, facilitates buy-in, makes recommendations, and guides implementation of corrective and/or preventive actions for complex issues that cross organizational boundaries and are unclear in nature.
- Identifies potential consequences and risk levels. Seeks support and buy-in for problem definition, methods of resolution, and accountability.

**Thoroughness (A)**:

- Identifies potential areas of conflicting priorities and vulnerability in achieving standards.
- Reviews department’s progress against established goals, objectives, service level targets, and project milestones.
- Supports others in achieving deliverables by efficiently allocating resourc