Operations Coordinator

**JLL is seeking a dynamic Operations Coordinator to support our Mobile Engineering Services Team in Canada. As the backbone of a nationwide group of operators, you'll play a crucial role in ensuring our team has everything they need to excel in their daily activities. Your exceptional organizational skills and meticulous attention to detail will be the key to our success.**

**We're looking for a customer service champion with outstanding communication skills, capable of supporting team members in both English and French. Your ability to juggle multiple tasks and provide seamless administrative support will be invaluable in this fast-paced environment.**

**This remote-based position offers the flexibility to work from either Toronto (GTA) or Montreal, allowing you to contribute to our innovative team from the comfort of your home office.**

**WHAT YOU’LL BE DOING**:

- Assist with regional recruiting, on-boarding and maintaining new hire tracker.
- On-board new hires: obtain information and forms from new hires, communicate new hire information internally; update Corrigo; fleet & support; order p-card, uniforms, badge, tools, supplies, et.al.
- Process exiting employees from various systems and tools: Samba (MVR program), Abukai, Corrigo systems; fleet, p-card cancellation, PTO/TBT trackers, employee directory, etc.
- On-going updates of systems and records (Corrigo, employee directory, fleet program, Abukai, SAMBA, etc.)
- Order and manage replacement badges, uniforms, fleet insurance cards, fuel cards, registration renewals and transfers, etc.
- Review and provide SAMBA (MVR) report periodically to operations managers.
- Update PTO tracker for region, as requested.
- Craft “Special Recognition” honors in MES SharePoint for employees in assigned region(s).
- Assist with work order updates/status in certain client specific Corrigo instances.
- Update fleet program website with assigned driver information.
- Order office supplies from appropriate/authorized supply vendor for technicians and others, as needed.
- Toolbox Talks Tracking.
- Refrigerant Log Tracking.
- Assist as needed, with p-card reconciliations and missing receipts.
- Attend meetings.
- Ad hoc and on-going support to manager and operations technicians, managers, leadership and other MES support teams.
- Assist and back-up support to others on the OC Team.
- Special projects/other duties as assigned (for example, but not limited to, payroll, uniform management, SharePoint, Corrigo operational and financial support, Abukai, etc.)

**WHAT YOU BRING**
- Minimum of 3 years experience with data entry, operations support, and customer service.
- Bi-lingual in English and French (if not, fluent in French, require high proficiency).
- Strong customer service skills, internal and external to organization.
- Working knowledge of Microsoft Office Suite, Word, Excel, and PowerPoint.
- Strong attention to detail and prioritization skills to manage workload and meet critical deadlines.
- Excellent oral and written communication skills are essential for success in this position.
- High degree of professionalism, confidentiality and discretion.
- Must have a home office with high-speed internet access.

**JLL est à la recherche d’un(e) Coordinateur(trice) des opérations afin de soutenir notre équipe de services d’ingénierie mobile au Canada. En tant que pilier d’un groupe national d’opérateurs, vous jouez un rôle crucial en veillant à ce que l’équipe ait tout ce dont elle a besoin pour exceller dans ses activités quotidiennes. Vos compétences organisationnelles et votre souci du détail seront la clé de notre succès.**

**Nous sommes à la recherche d’un(e) champion(ne) du service à la clientèle possédant des compétences exceptionnelles en communication et ayant la capacité de soutenir les membres de l’équipe en français et en anglais. Votre capacité à jongler avec plusieurs tâches et à fournir un soutien administratif sans faille sera inestimable dans cet environnement en constante évolution.**

**Ce poste à distance vous permet de travailler à partir de Toronto (RGT) ou de Montréal, ce qui vous permet de contribuer à notre équipe novatrice dans le confort de votre bureau à domicile.**

**CE QUE VOUS FEREZ**:

- Aider au recrutement régional, à l’intégration et au maintien d’un système de suivi des nouveaux employés.
- Nouvelles recrues à bord : obtenir de l’information et des formulaires des nouvelles recrues, communiquer de l’information sur les nouvelles recrues à l’interne; mettre à jour Corrigo; flotte et soutien; commander des cartes, des uniformes, un insigne, des outils, des fournitures etc.
- Gérer le processus de départ des employés en utilisant divers systèmes et outils : Samba (programme MVR), Abukai, systèmes Corrigo; flotte, annulation des cartes de paiement, suivi des PTO/TBT, répertoire des employés, etc.
- Mises à jour continues des systèmes et des dossiers (Corrigo, répertoire des employés, programme de flotte, Abukai, SAMBA, etc.)
- Command