Bilingual Client Support Coordinator, Virtual Business Centre
2 weeks ago
We are banking at another level.
Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.
Choosing BDC as your employer also means:
- Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few- In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1- A hybrid work model that truly balances work and personal life- Opportunities for learning, training and development, and much more...
- _Please note that this role is temporary for 18 months and can be located anywhere across Canada._
- _Temporary employees are not eligible for benefits._
POSITION OVERVIEW
The incumbent will be responsible for delivering high-quality client service to Virtual Banking clients across Canada, performing various administrative tasks and supporting the team. If you are seeking an organization that values your talent, this is your chance to become part of our committed and diverse team.
CHALLENGES TO BE MET- Provide excellent client service for the Virtual Business Centre in the resolution of basic customer issues and escalate complex issues to appropriate team members.- Provide prompt, accurate and professional responses to existing clients while ensuring adherence to policies, procedures and practices.- Prepare letters to the client/professionals based on the specific process (e.g., letter of intent, letter of offer, mandates to professionals) and/or develop client proposals/contracts, ensuring that the information is accurate and entered into our system, all necessary documentation, requirements and signatures are prepared/obtained, forms are completed, and follow-up is performed.- Actively participate in the development of the portfolio by identifying opportunities for financing.- Perform pre-qualification and risk rating activities for Virtual Banking prospects/clients.- Proactively participate in Virtual Banking marketing efforts by preparing communications and tracking attendance.- Keep abreast of changes to policies, procedures and processes.- Perform various tasks to support other Virtual Banking teams when required.
WHAT WE ARE LOOKING FOR- College diploma or bachelor’s degree in business administration would be an asset.- Between 1 to 3 years experience in a similar role.- Strong organizational skills and ability to prioritize and deal with various situations at all times.- Client service orientation and demonstrated ability to proactively listen, identify sales, opportunities and solve problems.- Ability to work independently as part of a virtual team and meet tight deadlines.- Teamwork, creativity, flexibility, collaborative spirit and desire to work as part of a team.- Working knowledge of MS Office (Word, Excel, Outlook).- The ability to analyze and interpret financial statements is considered an asset.- Excellent writing and speaking skills in French and English.
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