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Event Service Manager
2 weeks ago
Carmen’s Banquet Centre is an elegant venue that has served as a Hamilton landmark for over 35 years. Carmen’s Banquet Centre creates a grand, elegant and timeless setting for any event. Carmen’s Banquet Centre is part of Carmen’s Group; an entertainment and hospitality company committed to creating extraordinary experiences to our clients and guests.
**AT CARMEN'S BANQUET CENTRE OUR EVENTS MANAGEMENT TEAM**:
Are confident and enthusiastic about their role in creating memories for our guests.
Work in a welcoming environment where we lead by example and work as a team of champions to achieve results.
This is the perfect opportunity for someone who is looking for an event management role, enjoys entertaining and special events. This is a full time opportunity with flexible scheduling, requiring days, weekend and evening availability. This is a great role for those who are looking to grow in the hospitality industry while working in a fast paced, exciting environment.
**THE EVENT MANAGEMENT TEAM AT CARMEN'S BANQUET CENTRE HAVE THE OPPORTUNITY TO**:
- Work alongside the Sales and Event Team to determine the event requirements
- Get to know the guests; be able to comfortably answer any questions a guest may have; ensure guest satisfaction throughout meal service and event
- Identify staffing needs, recruit and train new team members as needed; create weekly schedules for the service team members
- Participate in regular meetings to discuss current operations and upcoming events
- Ensure smooth and timely operations for Carmen's Banquet Centre on site events
- Maître’ D and serve events as required
- Immediately handle and rectify any guest complaints and concerns as required
- Supervise all staff during events, including leading by example and demonstrating superior customer service skills
- Make a difference in the lives of each and every one of our guests by directly contributing to their extraordinary experiences
- Exercise good judgment and demonstrate leadership abilities
- Drive positive change in the organization
**EVENT MANAGEMENT REQUIREMENTS**:
- Friendly, professional and customer service focused
- Excellent leadership, communication and organizational skills
- Adaptable, team player
- Ability to build rapport quickly with guests
- Post-secondary education in a related field is considered an asset
- 1-2 years supervisory experience in the hospitality/tourism industry is required
- Previous experience in event service is required, Maître’ D experience or Event Management experience preferred
- Able to work on a variable schedule including nights and weekends
**WHAT CAN WE OFFER?**
- Competitive wage package
- Flexible work schedule
- Group RRSP, health & dental benefits
- Wellbeing programs
- Performance based incentive plan
- Hotel discounts worldwide
- Company socials and management retreats
Opportunities for growth and a chance to play a role in our vision to continue being innovators and industry champions within the Hamilton hospitality community
Carmen’s group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one-of-a-kind experiences at each of our venues including Carmen’s Banquet Centre, The C Hotel by Carmen’s, The Lakeview by Carmen’s, The Hamilton Convention Centre by Carmen’s, and fig&lemon. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
- Carmen's Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview._
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