Delivery Service Centre Supervisor

**Delivery Service Centre Supervisor**

Reports To

Transportation Manager

Location

Boucherville, QC

Type

Salary, Full-time

Closing Date

September 28th, 2025

**Company Overview**

Sysco connects the world to share food and care for one another. Sysco leads from the heart of food and service to deliver the freshest of foods and ideas to restaurants, healthcare and educational facilities, lodging establishments and other customers who prepare meals away from home. Our customers can count on us to deliver on-point products and solutions since only Sysco is the global leader, sitting at the heart of innovation supply, delivery, culinary and more.

With over 57,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. For fiscal 2024 that ended July 2, 2024, the company generated sales of more than $68 billion USD.

Sysco, one of Canada’s Best Employers 2024, as listed by Forbes, is dedicated to our global corporate social responsibility goals and to creating a diverse and inclusive workplace. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations.

Sysco is more than just a place to work. Our passion for food and our customers has made us the industry leader. To remain on top, we will continue to think bigger, work harder and never give up. Are you ready to drive success?

**Role**:
The purpose of this job is to oversee, coordinate and ensure the efficient and timely delivery of Sysco products to customers by Sysco Delivery Colleagues (DAs), or Contractors (where applicable).

**Role Responsibilities**:

- Supervise the daily work and safety of delivery associates, including adherence to standard operating procedures, adherence to planned routes, and providing safe and efficient customer service.
- Oversee and ensure compliance with all government regulations relating to transportation and safety including MOT, OHS and EPA requirements.
- Analyzes live and historical data to ensure accuracy for maintaining optimal delivery plans and on time customer service.
- Supervises labor hours and directs labor activities to stay within budget. Recommend work schedules including stop changes, classification changes, customer open/close times, window expectations and provides to appropriate person for necessary changes.
- Supervises the proper selection & utilization of company assets in support of the delivery department.
- Reviews delivery productivity reporting to appropriate supervisor for review and determination. Suggest efficiency ideas, cost reduction measures and assist with implementation of delivery changes.
- Participate in trouble shooting and problem-solving issues related to DA questions and product deliveries.
- Work with Sales to identify customer requirements, including addressing delivery concerns, customer special needs such as night drops, vehicle constraints, dock issues, etc.
- Communicates proactively with drivers and directs activities to ensure successful adherence to daily delivery schedules and departmental performance goals and overtime objectives.
- Work closely with Warehouse operations with regards to safe loading requirements, safe transportation of goods, etc.
- Assist in maximizing efficiencies of Roadnet routing system.
- Coordinates efforts with Transportation Supervisors and with EHS to ensure consistent training.
- If applicable, understand and interpret the CBA, participate in grievance, mediation, and arbitration procedures at unionized facilities.
- Complies with Sysco’s Food Safety Policy and procedures to ensure food safety, quality and legality requirements are met.
- Understands that their role is critical in creating a safe organization with mínimal environmental impact and the value that brings to the organization.
- Ability to utilize and create reporting. Create specific ad hoc reports to identify areas for improvements. Proficient in Microsoft Suite, Excel, Word, PowerPoint etc.
- Perform other duties as assigned.

**Qualifications/Skills/Job Requirements (About you)**:

- Minimum three (3) years of work experience is required.
- 3+ years of experience working in a transportation or distribution role with supervisory experience is preferred.
- A High School Diploma is required.
- Bilingual in English and French is required (Daily communication with sites in English-speaking provinces only)
- Any relevant training in the transportation and distribution profession along with any additional continuing education in industry topics is a plus.

**_
Our Purpose:_**

**Connecting the world to share food and care for one another**

**_
Our Mission:_**

**Delivering success for our customers through industry-leading people, products and solutions**

**_
Our Identity:_**

**Together we define our future of foodservice and suppl