Outlets Supervisor
1 week ago
**Job Overview**
Assists in the management of the food and beverage outlet to ensure that quality and service standards are met and maximize food and beverage profits.
**Duties and Responsibilities**
- Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues.
- Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
- Ensures food on buffet or from kitchen has good presentation.
- Supervises activity in outlets including restaurant, bar and room service to ensure smooth operation and guest satisfaction.
- Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
- Conduct pre-shift meetings to inform staff of daily events. Review daily specials.
- Ensure side work duties are complete and tables are set before, during and after operating hours.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.
- Provides a professional image at all times through appearance and dress.
- Follows company policies and procedures.
- Assist the banquet department as needed.
- Perform other duties as assigned.
**QUALIFICATIONS AND REQUIREMENTS**
High school diploma or equivalent and one-year food service experience in a full-service restaurant or similar setting. Some college or supervisory experience preferred.
This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds
- Remain stationary for extended periods of time
- Moving about the outlet(s)
- Handling food objects and products
- Bending, stooping, kneeling
Other:
- Communication skills are utilized a significant amount of time when interacting with customers and employees
- Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions.
- Mathematical skills, including basic math, cash handling, are utilized frequently.
- Problem solving, reasoning, motivating, organizational and training abilities are used often.
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
- May be required to work nights, weekends, and/or holidays.
**Work Area: Assigned outlet and kitchen areas.
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