Manager, Material Centre

Proudly Canadian-owned, Enercare is committed to providing the best services, solutions and advice to make customer’s homes as comfortable as they can be. With Enercare Advantage, we provide affordable clean air and water solutions for homes and workplaces. We are committed to operating in an environmentally responsible way, including keeping as much waste out of landfills as possible, and giving back to the communities where we live and work. Enercare is about putting people first by listening to our customers, continuous improvement and making our organization a destination for building people’s careers.
Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, a DC Pension Plan and savings match plan. If you are passionate about joining an organization committed to delivering 5 Star Customer Service, we would love to hear from you.
Enercare has embraced a hybrid work environment for the time being as we try different options and technologies to determine what will work best for the future of our people and our organization. Join us with an open mind on the future of work
**Role**: Manager, Material Centre
**Status**: Full Time, Regular
**Reports to**: Director, Customer Operations, EHS
**Location**: Birchmount (Markham)
The Material Centre Manager will create an environment orientated to trust, open communication, creative thinking & cohesive team effort. They will lead, motivate, develop and partner with a team of unionized employees with the goal in achieving and maintaining high employee engagement and business performance
This role demands proven leadership skills and abilities that are required for budget management, outstanding communication skills, strategic decision making and proven experience successfully partnering with others.
**Accountabilities**:

- Act as a key point of contact for parts related reporting, including analysis of Customer Left Off’s, Clarify parts queue’s, and adhoc inventory assessments and parts related data gathering
- Oversight of the Material Centre budget and Operational Expense
- Supports a team of Material Centre Clerks in achieving part related targets, working closely with the MCR team to create process enhancements that drive customer satisfaction and manage business costs
- Ensure that all customer queue’s and service levels are managed within specified timeframes.
- Proven ability to manage manpower/workload in peak and emergency situations
- Regular support and development of our part delivery business through participation at IMCR Team Talks and Leadership Meetings
- Support, Coach and as required Performance Manage direct reports including development of Employee’s Scorecards, facilitating 1-1’s, completing Annual Performance Reviews and the management of key business objectives at an individual level
- Participates in and assists with 3rd part delivery vendor discussions and meetings to ensure performance and SLA’s are met and maintained
- Responsible for Purchase Order Reconciliation, maintaining vendor and courier accounts in good standing
- Ability to communicate at all levels within the organization, including written documentation, presentations and verbally in a professional, knowledgeable manner
- Support the Planning Operations Team and actively participate as required in leadership of all Planning Operations functions

**Qualifications**:

- Previous leadership experience is a must, Operational Leadership is an asset
- Excellent customer service, problem solving, interpersonal and communications skills
- Detailed working knowledge of customer service operations including tools and systems
- Ability to excel in a demanding; fast paced; ambiguous work environment while driving towards goals and targets.
- Strong conflict resolution skills
- Demonstrated ability to make quick decisions without detailed information
- Strong knowledge of HVAC industry
- HVAC product knowledge required

Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.