Service Appointment Coordinator

**FULL-TIME - SERVICE APPOINTMENT COORDINATOR**

Audi Brampton opened in 2017. Our facility is located in the Mayfield Auto Mall. We are seeking a motivated team member to join our existing Sales Department. We have equipped work bays, customer lounges, and digital tools to facilitate premium client experiences and are prepared to leverage these resources to grow into the destination of choice for Audi Sales, Service and Parts in the northern and Greater Toronto Area.

You can expect to work in state
- of-the art, air-conditioned/heated spaces with outstanding leadership and support. Not only do we offer a good benefits package, but we also offer career advancement opportunities. If you are a self-motivated, customer focused individual looking to take your career to the next level, keep reading

**Our Company**

Bramgate Automotive Inc. has been in business since 1967. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours
- **Our vision is to make every customer experience easy, efficient, and enjoyable.**_

We are proud of:

- Our high volume and performance stores.
- Winner of Canadian AutoWorld Employer of Choice (CAWEOC) Award -2020, 2023
- Winner of Canada’s Top 25 Best Dealership to work for by Automotive News -2018-2019.

**The Benefits**
- State-of-the art facility. Air-conditioned spaces
- Outstanding leadership and support
- Professional training and processes
- Large customer base
- Benefit package, life, dental, health, RRSP, pension plan and EAP
- Collegial workplace atmosphere
- Career advancement opportunities

**Key Responsibilities**:
**Duties**:

- Promptly answer telephone in a warm and inviting manner.
- Schedule service appointments. Follow up with customers as required.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Ensures that customer complaints are handled tactfully, promptly, with genuine concern, and according to the dealership’s guidelines.
- Provides details of customer complaints to the Service Manager on a regular basis as a result of telephone communication with customers.
- Creates an environment where customers are regularly kept informed of the current situation.
- Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.
- Ensures that each and every customer encounter is consistent with the Bramgate Promise.
- Understands the customer service measurements used in the Dealership network.
- Identifies, recommends and supports opportunities for methods/process improvement.
- Complete customer surveys. Maintain a customer follow-up system with all customers to confirm satisfaction with their service experience.
- Identifies repeat customers and treats them accordingly.
- Assists Service Consultants in customer reception as required.
- Perform various clerical and administrative duties.
- Organize, maintain, and coordinate Company records and files in their proper locations.
- Where necessary, assist in the compilation of data for various reports.
- Maintain a clean and safe work area.
- Other duties as required.

**What you bring to the role**
- High school diploma or equivalent.
- Office Administration diploma would be considered an asset.
- 2-5 years of direct work experience as an Appointment Coordinator or Receptionist in a dealership setting.
- Always maintains a professional appearance.
- Able to write simple correspondence, including memos, letters, etc.
- Knowledge of vehicles, equipment, and/or services offered.
- Strong knowledge of Microsoft Office products, including Excel and Word.
- Superior telephone manners and strong interpersonal skills.
- Strong customer service orientation and follow-up.
- Able to organize and maintain files and basic database.
- Ability to work individually and part of a team.
- Willing to learn more as a part of further personal development.
- Valid G driver's licence.

We thank all applicants. Only those selected will be contacted.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay

**Benefits**:

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Service Appointment: 1 year (required)
- Dealership: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road